Olga Ordina
Hallandale Beach,FL
Summary
Reliable and patient-oriented professional with a strong sales background, exceptional customer service skills, and the ability to build lasting relationships. Fluent in both English and Russian, able to effectively communicate with a diverse range of customers. Known for organizational skills and dependability, dedicated to creating a welcoming environment for customers and providing exceptional service.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
AT&T Authorized Retailor Store
02.2024 - Current
- Greet and assist customers at the store with sales and customer service needs, help to setup new phones. Answer phone calls. Physical count of inventory. Open and close register
- Rotate merchandise and displays to feature new products and promotions.
- Respond to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Interacted well with customers to build connections and nurture relationships.
Real Estate Sales Associate
London Foster Realty
05.2023 - Current
- Handle day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Generate leads for sales and rental properties through cold calls and referrals.
- Review property listings, interview potential clients, accompany clients to properties and effectively communicated condition of sales.
- Communicate with clients to understand property needs and preferences.
BDC Internet Sales
Lexus Of Pembroke Pines
03.2022 - 09.2022
- Following up on all customers and their requests to make sure that all customer expectations are met. Minimum 70 calls per day
- Scheduling sales appointments and reschedule no show customers.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries and concerns
- Handling of incoming and outgoing phone calls, emails, texts and chats.
- Follow up with existing and potential customers to generate leads and close sales
- Prospect repeat customers through personalized follow-up communications and targeted promotions.
Sales Associate
Braman BMW Miami
10.2021 - 02.2022
- Demonstrate vehicles, assist with test drives. Explain characteristics, capabilities and features of a vehicle. Sell minimum 10-12 cars per month
- Follow-up on warm Internet leads and respond to customer questions about vehicle availability, price, and options
- Negotiate price and car payment options
- Prepare purchased vehicles and complete final delivery checks.
- Listen to customer needs and desires to identify and recommend optimal products.
- Respond to customer enquiries via telephone and email.
- Maintain up-to-date knowledge of store sales, payment policies and security standards.
- Engage with customers to build rapport and loyalty.
Product Specialist
Lexus of North Miami
11.2019 - 09.2021
- Selling an average of 15 plus cars per month (new and preowned) with a good gross profit
- Interacting with customers in the showroom, asking questions about customers needs
- Helping customers with the selection of a vehicle
- Doing presentation
- Describing all optional equipment and accessories available for purchase
- Explaining product features and benefits
- Closing deals
- Providing an exceptional customer service by following up to ensure customer satisfaction
- Making phone calls
- Assisting customers with Service Department needs.
Retail Sales Associate
Books&Books of Lincoln road
07.2017 - 10.2019
- Greeting Customers, help locate merchandise and suggest suitable options
- Engaging customers in social conversations to create pleasant and easy shopping experience
- Answer phone calls, and assist customers with their questions regarding availability of books, book reviews, new launches, price of books, etc
- Maintaining high level of product knowledge to covert casual shoppers into customers and increase sales
- Balancing and organizing cash register by handling cash, counting change and storing discounts coupons
- Processing exchanges and issuing store credit to achieve customer satisfaction
- Filling out daily cash summary reports.
Administrative Assistant
Acme Supply LLC
03.2018 - 12.2018
- Carry out administrative duties such as filling, typing, copying, and scanning
- Answer and direct phone calls
- Greet and assist visitors at the store
- Maintain supplies inventory to determine inventory level
- Contribute to the team by accomplishing related tasks as needed
- Produce and distribute memos, letters, and forms
- Organize and schedule meetings and appointments.
Education
Fitness National Academy of Sport Medicine NASM
02.2019
BBA - International Business
Florida International University
North Miami, FL12.2016
Gold Coast Professional School
North Miami, FL07.2015
Real Estate Sales Associate -
Gold Coast School of Real Estate
North Miami, FL11.2014
Bachelor Degree - Records Management
Chelyabinsk State Academy of Culture And Arts
04.2006
Skills
- Bilingual-English/Russian language
- CRM Drive Centric proficient
- MS Office proficient
- Organized
- Attention to detail
- Customer service
- Professionalism
- Client Relations
- Sales expertise
Timeline
Assistant Store Manager
AT&T Authorized Retailor Store
02.2024 - Current
Real Estate Sales Associate
London Foster Realty
05.2023 - Current
BDC Internet Sales
Lexus Of Pembroke Pines
03.2022 - 09.2022
Sales Associate
Braman BMW Miami
10.2021 - 02.2022
Product Specialist
Lexus of North Miami
11.2019 - 09.2021
Administrative Assistant
Acme Supply LLC
03.2018 - 12.2018
Retail Sales Associate
Books&Books of Lincoln road
07.2017 - 10.2019
Fitness National Academy of Sport Medicine NASM
BBA - International Business
Florida International University
Gold Coast Professional School
Real Estate Sales Associate -
Gold Coast School of Real Estate
Bachelor Degree - Records Management
Chelyabinsk State Academy of Culture And Arts
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