Summary
Overview
Work History
Education
Skills
Timeline
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Olga Ordina

Olga Ordina

Summary

Reliable and patient-oriented professional with a strong sales background, exceptional customer service skills, and the ability to build lasting relationships. Fluent in both English and Russian, able to effectively communicate with a diverse range of customers. Known for organizational skills and dependability, dedicated to creating a welcoming environment for customers and providing exceptional service.

Overview

8
8
years of professional experience

Work History

Assistant Store Manager

US Wireless Inc
02.2024 - Current
  • Greet and assist customers at the store with sales and customer service needs, help to setup new devices. Answer phone calls, physical count of inventory, open and close register.
  • Rotate merchandise and displays to feature new products and promotions.
  • Respond to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Process payments for credit and debit cards and return proper change for cash transactions.
  • Interact well with customers to build connections and nurture relationships.

Real Estate Sales Associate

London Foster Realty
05.2023 - Current
  • Handle day-to-day happenings of real estate office to consistently grow client base and increase revenue.
  • Generate leads for sales and rental properties through cold calls and referrals.
  • Review property listings, interview potential clients, accompany clients to properties and effectively communicated condition of sales.
  • Communicate with clients to understand property needs and preferences.

BDC Internet Sales

Lexus Of Pembroke Pines
03.2022 - 09.2022
  • Followed up on all customers and their requests to make sure that all customer expectations are met. Minimum 70 calls per day.
  • Scheduled sales appointments and rescheduled no show customers.
  • Enhanced customer satisfaction by providing timely and accurate responses to inquiries and concerns.
  • Handled incoming and outgoing phone calls, emails, texts and chats.
  • Followed up with existing and potential customers to generate leads and close sales.
  • Prospected repeat customers through personalized follow-up communications and targeted promotions.

Sales Associate

Braman BMW Miami
10.2021 - 02.2022
  • Demonstrated vehicles, assisted with test drives. Explained characteristics, capabilities and features of a vehicle.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options.
  • Negotiated price and car payment options.
  • Prepared purchased vehicles and completed final delivery checks.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Responded to customer enquiries via telephone and email.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Engaged with customers to build rapport and loyalty.

Product Specialist

Lexus of North Miami
11.2019 - 09.2021
  • Sold an average of 15 plus cars per month (new and preowned) with a good gross profit.
  • Interacted with customers in the showroom, asking questions about customers needs.
  • Helped customers with the selection of a vehicle.
  • Did presentation in the showroom.
  • Described all optional equipment and accessories available for purchase.
  • Explained product features and benefits.
  • Negotiated and closed deals.
  • Provided an exceptional customer service by following up to ensure customer satisfaction.
  • Made phone calls daily to engage with new and existing customers.
  • Assisted customers with service department needs.

Retail Sales Associate

Books&Books of Lincoln road
07.2017 - 10.2019
  • Greeted customers, help locate merchandise and suggest suitable options.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Answered phone calls, and assisted customers with their questions regarding availability of books, book reviews, new launches, price of books, etc.
  • Maintained high level of product knowledge to convert casual shoppers into customers and to increase sales.
  • Balanced and organized cash register by handling cash, counting change and storing discounts coupons.
  • Processed exchanges and issued store credits to achieve customer satisfaction.
  • Filled out daily cash summary reports.

Education

Fitness National Academy of Sport Medicine NASM
02.2019

BBA - International Business

Florida International University
North Miami, FL
12.2016

Gold Coast Professional School
North Miami, FL
07.2015

Real Estate Sales Associate -

Gold Coast School of Real Estate
North Miami, FL
11.2014

Bachelor Degree - Records Management

Chelyabinsk State Academy of Culture And Arts
04.2006

Skills

  • Bilingual-English/Russian language
  • CRM Drive Centric proficient
  • MS Office proficient
  • Organized
  • Attention to detail
  • Customer service
  • Professionalism
  • Client Relations
  • Sales expertise

Timeline

Assistant Store Manager

US Wireless Inc
02.2024 - Current

Real Estate Sales Associate

London Foster Realty
05.2023 - Current

BDC Internet Sales

Lexus Of Pembroke Pines
03.2022 - 09.2022

Sales Associate

Braman BMW Miami
10.2021 - 02.2022

Product Specialist

Lexus of North Miami
11.2019 - 09.2021

Retail Sales Associate

Books&Books of Lincoln road
07.2017 - 10.2019

Fitness National Academy of Sport Medicine NASM

BBA - International Business

Florida International University

Gold Coast Professional School

Real Estate Sales Associate -

Gold Coast School of Real Estate

Bachelor Degree - Records Management

Chelyabinsk State Academy of Culture And Arts

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Olga Ordina