Olga Ortegon
Laredo,TX
Summary
Dedicated professional with a strong foundation in customer service, emphasizing detail orientation and compassionate communication. Proven track record in fostering client relationships and resolving issues promptly, contributing to enhanced customer satisfaction and operational efficiency.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Agent
Protection Insurance Agency
Laredo, TX
12.2020 - Current
- Sold and completed applications, and bound automobile policies for clients, including new business, renewals, and endorsements.
- Contacted customers to update them on account status and renewals, enhancing customer awareness and engagement
- Ensured accurate and timely completion of applications and paperwork for internal and external clients, maintaining compliance and efficiency
- Uphold the highest levels of integrity and provide exceptional customer service
Visual Associate
JCPenney
Taylor, MI
08.2015 - 05.2020
- Maintained merchandise presentation by stocking, setting up, cleaning, organizing product displays, removing damaged goods, pricing merchandise, and securing fragile and high-shrink goods to enhance store appeal and customer experience.
- Executed merchandising and floor moves based on seasonal changes and business needs to optimize product visibility and align with current trends.
- Designed and implemented visual displays to enhance customer engagement.
- Collaborated with team members to maintain consistent brand messaging throughout the store.
- Assisted in planning and executing seasonal merchandising strategies for product launches.
Sales Associate
JCPenney
Taylor, MI
07.2014 - 08.2015
- Assisted customers in identifying needs, providing product information, and recommending tailored solutions.
- Resolved customer complaints swiftly to enhance client satisfaction and loyalty.
- Executed merchandising strategies and floor moves in response to seasonal trends and business requirements.
Education
Phlebotomy Technician2 -
Health Care Institute
Laredo, TXHigh School Diploma -
Southgate High School
Southgate, MISkills
- Client relationship management
- Sales techniques
- Needs assessment
- Customer service
- Detail orientation
- Fluent in Spanish
- Hard working
- Empathetic communication
Certification
CPR certified
Timeline
Agent
Protection Insurance Agency
12.2020 - Current
Visual Associate
JCPenney
08.2015 - 05.2020
Sales Associate
JCPenney
07.2014 - 08.2015
Phlebotomy Technician2 -
Health Care Institute
High School Diploma -
Southgate High School