Olga Rivera
Bronx,NY
Summary
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
IT Manager
Adafruit Industries LLC
03.2015 - 11.2023
- Developed innovative network troubleshooting methods that reduce downtime and lower repair costs.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Responsible for timely and cost effective maintenance and repair of office printers/Mac-Books/ Windows.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Maintained information technology strategies by managing IT related tasks, researching and implementing technological strategic solutions.
- Developed, maintained, and executed on-boarding and exit procedures.
- Assisted over 15 departments and over 80 team members in assembling and resolving issues with their workstations and other systems.
- Interacted and negotiated with vendors, outsources and contractors to secure products and services.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Oversaw IT department operations and training.
- Demonstrated familiarity with latest hardware, software and networking technology..
- Customized and repaired technology based on staff requests.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
Cashier/Runner
Restaurant Associates
05.2013 - 03.2015
- Greeted customers and provided outstanding customer service.
- Assured area was clean at all times, well organized and replenished needed items and supplies.
- Provided excellent customer service while meeting challenging time goals.
- Operated cash register and processed payments from customers
Customer Service
Radio Shack
11.2012 - 05.2013
- Performed various customer service and merchandising functions to support successful store operations.
- Provided customers with comprehensive information related to products and services.
- Offered customers cutting-edge solutions in friendly confident and knowledgeable manner.
- Executed non-negotiable standards of store operation including stocking, cleaning and merchandising.
Education
Bachelor of Technology - Computer Science: Information Technology
State University of New York
Cobleskill Cobleskill, NY12.2011
Associate - Applied Science - End-User Support
SUNY College of Agriculture And Technology At Cobleskill
Cobleskill, NY12.2009
High School Diploma -
John F Kennedy High School
Bronx, NY06.2007
Skills
- Team Development
- Management Information System
- Network Intelligence
- Operational Cost Reductions
- Management Communications
- Leading Projects
Technical Competenies
- Apple Products, MacOS, iOS
- Utilize Microsoft Office creating tables, frames, spreadsheets, slideshows, word documents and databases
- Python, HTML/CSS
- Experienced with installing and running Linux and various Linux applications
- Dropbox
- G-Suite
- Windows Operating System
Timeline
IT Manager
Adafruit Industries LLC
03.2015 - 11.2023
Cashier/Runner
Restaurant Associates
05.2013 - 03.2015
Customer Service
Radio Shack
11.2012 - 05.2013
Bachelor of Technology - Computer Science: Information Technology
State University of New York
Associate - Applied Science - End-User Support
SUNY College of Agriculture And Technology At Cobleskill
High School Diploma -
John F Kennedy High School
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