Summary
Overview
Work History
Education
Skills
Timeline
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Olga Terrazas

Des Moines,IA

Summary

Hardworking Spanish speaker with four years of custodial experience and over five years of face to face customer service experience. I offer strong organizational, time management & problem solving skills. I am goal oriented, dependable and passionate in the work I do.

Overview

5
5
years of professional experience

Work History

Custodian

DSM Pros
Des Moines, IA
10.2020 - Current
  • Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
  • Cleaning windows, mirrors, walls, and ceilings; dusting furniture and wiping down surfaces.
  • Maintaining the security of the building by locking doors after hours; ensuring all entrances are closed securely.
  • Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed.
  • Disinfecting high-touch areas including doorknobs, handrails on stairs, escalators., elevator buttons.
  • Adhering strictly to health and safety regulations while performing duties.
  • Wet and spot mopped to clean floors and other surfaces in public corridors.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Understood and followed oral and written directions.
  • Collaborated with team members to maximize productivity and efficiency.

Cashier

Long John Silvers A&W
Des Moines, IA
11.2018 - 02.2020
  • Greeted customers and answered any questions they had about the store's products and services.
  • Stocked shelves with merchandise when needed.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Provided support for trainers in order to ensure successful delivery of courses.
  • Trained newly hired top talent to fill key positions and maximize productivity.

Education

East High School
Des Moines, IA
05-2020

Skills

  • Attention to Detail
  • Customer Service-Focused
  • Time Management
  • Accountability
  • Multitasking and Organization
  • Problem-Solving
  • Cleaning and Sanitizing
  • Interpretation Skills
  • Spanish Fluency

Timeline

Custodian

DSM Pros
10.2020 - Current

Cashier

Long John Silvers A&W
11.2018 - 02.2020

East High School

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Olga Terrazas