Olga Iris Delacruz
Tampa,FL
Summary
Hardworking and motivated with 16 years of experience and record of success in compliance with company procedures. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
18
18
years of professional experience
Work History
Manager
Community Financial Service Centers
01.2008 - 01.2019
- Provided extraordinary customer service and ensured all transactions are completed properly and in compliance with company procedures
- Verified and approved all checks cashed
- Created, distributed and maintained work schedules pursuant to company policy
- Ensured that store was opened and closed in a timely manner
- Conducted on-site Customer Service Representative training on all aspects of Company procedures and policies
- Communicated and ensured that staff understood company technology and systems
- Followed Federal Laws concerning Anti Money Laundering (AML) and the Bank Secrecy Act (BSA) regulations and reporting requirements
- Conducted periodic examinations of staff knowledge of fraud deterrence and suspected fraud, both internal and external
- Responsible for operating results daily, weekly, and monthly for increased revenue and or decreased expenses
- Identified and reported discrepancies in daily reports
- Responsible for end of the day closing reports and balances
- Resolved conflicts in a timely, respectful and professional manner
- Responsible for human resources activities such as: recruiting, hiring, training, discipline, evaluation, staff development and training and discharge of employees
- Insured that store was adequately stocked for daily operation
- Set up in-store displays and restocked forms
Assistant Manager
PLS Check Cashers
01.2005 - 01.2007
- Collected and recorded fees charged for check-cashing services
- Supervised employees, scheduled work hours, resolved conflicts, determined salaries
- Opened and closed facility
- Managed daily cash, ATM and safe
- Recorded sales inventory and balance sheet
Administrative Assistant
Homeland Protective Group Inc
01.2007 - 01.2008
- Aided executive in staff capacity by coordinating office services
- Analyzed record keeping systems, forms control, office layout
- Personnel requirements, budgetary requirements and performance standards to create new systems and revise established procedures
- Reports included time-and-attendance records, terminations, new hires, transfers, budget expenditures and statistical records of performance data
- Repair reports including conclusions and recommendations for solution of administrative problems
- Reviewed and answered correspondence
- Interviewed job applicants, conducted orientation of new employees and planned training programs
- Compiled, stored and retrieved management data, using computer
Pharmacy Cashier
Duane Reade
01.2003 - 01.2004
- Issued receipts, refunds, credits, and change due to customers
- Monitored checkout stations to ensure that they had adequate cash available and that they were staffed appropriately
- Calculated total payments received during a time period and reconciled this with total sales
- Counted money in cash drawers at the beginning of shifts to ensure that amounts were correct and that there was adequate change
- Requested information and assistance using paging systems
- Answered customers questions and provided information on procedures and policies
- Greeted customers entering establishments
- Responded to written and telephone requests
- Processed merchandise returns and exchanges
- Sorted, counted, and wrapped currency and coins
- Kept periodic balance sheets of amounts and numbers of transactions
Home Health Aide
Patient care Inc
01.2003 - 01.2004
- Provided patients and families with emotional support and instruction in areas such as infant care, preparing healthy meals, independent living, and adaptation to disability and illness
- Planned, purchased, prepared, and served meals to patients and other family members, according to prescribed diets
- Performed a variety of duties as requested by client, such as obtaining household supplies and running errands
- Entertained, conversed with, and read aloud to patients to keep them mentally healthy and alert
- Hanged bed linens, washed and ironed patient laundry, and cleaned patients quarterly
- Accompanied clients to doctor offices and on other trips outside the home, providing transportation, assistance and companionship
- Maintained records of patient care, condition, progress and problems in order to report and discuss observations with a supervisor and case manager
- Administered prescribed oral medications under written direction of physician and as directed by home care nurse and aide
- Provided patients with help moving in and out of beds, baths, wheelchairs and automobiles, and with dressing and grooming
Teller
Continental Check Cashers
01.2001 - 01.2002
- Functioned as lead server and assured consistent quality of service to customers
- Received and disbursed money and kept records of money and negotiable instruments involved in financial transactions
- Cashed checks after verification of signatures and customer balances
- Entered customers transactions into computer and issued computer-generated receipts
- Ordered daily supply of cash and counted incoming cash
- Balanced currency, coin and checks in cash drawer at end of shift
- Compared totaled amounts with data displayed on computer screen
- Explained, promoted, and sold products and services, such as money orders, stamps, and metro-cards
Education
Equivalency Diploma -
Albany, New York01.1997
Skills
- People skills
- Supervision
- Reliable and trustworthy
- Relationship building
- Microsoft Office
- Key accounts and territory
- Issue and conflict resolution
- Sales Techniques
- Staff development
- Project management
Timeline
Manager
Community Financial Service Centers
01.2008 - 01.2019
Administrative Assistant
Homeland Protective Group Inc
01.2007 - 01.2008
Assistant Manager
PLS Check Cashers
01.2005 - 01.2007
Pharmacy Cashier
Duane Reade
01.2003 - 01.2004
Home Health Aide
Patient care Inc
01.2003 - 01.2004
Teller
Continental Check Cashers
01.2001 - 01.2002
Equivalency Diploma -
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