Olha Caraballo
Centereach,NY
Summary
Dynamic healthcare professional with extensive experience in patient management . Proven ability to enhance patient care through effective communication and compliance adherence. Skilled in electronic health records and conflict resolution, ensuring optimal team collaboration and patient satisfaction. Committed to delivering compassionate support and improving healthcare outcomes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Caretaker, Patient management
Yuliia Tykhenko
Centereach, New York
04.2023 - 09.2025
- Provided assistance to disabled persons in accordance with their individual needs.
- Ensured compliance with safety regulations at all times.
- Made appointments, coordinated with physicians offices, communicated with insurance companies.
- Provided care notes and summaries.
Receptionist, Medical Assistant
Robert J Landy DPM
West Islip, New York
01.2019 - 10.2019
- Performed data entry tasks into various computer systems accurately and promptly.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
Nursing Assistant
Mount Sinai South Nassau Hospital
Oceanside, New York
01.2017 - 12.2018
- Provided assistance to medical staff during tests, treatments and emergency procedures.
- Performed basic nursing skills such as changing wound dressings and administering enemas.
- Observed patients' conditions regularly for any physical or mental changes and reported findings to the appropriate personnel promptly.
- Maintained confidentiality of all patient information according to HIPAA guidelines.
- Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
- Maintained patient records accurately by documenting daily activities and changes in conditions or treatments.
- Assisted patients with daily activities such as bathing, dressing, and grooming.
- Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
- Provided companionship to patients, monitored their emotional well-being, and offered reassurance when needed.
- Provided emotional support to family members during difficult times.
- Documented nursing assessments, treatments and follow-up care to maintain patient safety and optimize workflow.
- Collected specimens for laboratory testing such as urine samples and blood draws.
- Maintained sanitary conditions by providing immediate wound care and dressing changes.
- Protected patient, self and others from injury during transfers, lifts and transports by using proper equipment and body mechanics.
Manager
Dark Horse
Farmingdale, New York
11.2015 - 12.2016
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Provided leadership during times of organizational change or crisis situations.
- Ensured compliance with industry regulations and company policies.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Coached, mentored and trained team members in order to improve their job performance.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
Manager, bartender
Le Reve
New York, New York
02.2013 - 10.2015
- Created weekly reports of sales figures for management review.
- Provided excellent customer service by attending to guests' needs promptly and courteously.
- Coordinated special events such as tastings, fundraisers, corporate functions.
- Addressed any issues between staff members in a timely fashion.
- Ordered necessary supplies such as glassware and garnishes when needed.
- Assigned bartenders to specific tasks and duties throughout the shift.
- Ensured accurate cash handling procedures were followed at all times.
- Organized bar staff scheduling, including vacation time requests and sick days.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Enhanced sales and profit through improved management approaches and enhanced employee training on sales techniques.
Education
EKG & Phlebotomy Technician - Medical Field
NY Institute of Medical Careers
New York, NY02-2018
Bachelor of Science - Marketing
ICU
Kyiv, Ukraine05-2014
Skills
- Patient management
- Compliance adherence
- Appointment scheduling
- Electronic health records
- Basic nursing care
- Customer relationship management
- Medical terminology
- Time management
- Team collaboration
- Conflict resolution
- Patient assistance
- Microsoft office
Certification
CPR certification, Nursing Assistant certification, Phlebotomy and Ekg certification.
Languages
English
Professional
Ukrainian
Professional
Russian
Professional
Timeline
Caretaker, Patient management
Yuliia Tykhenko
04.2023 - 09.2025
Receptionist, Medical Assistant
Robert J Landy DPM
01.2019 - 10.2019
Nursing Assistant
Mount Sinai South Nassau Hospital
01.2017 - 12.2018
Manager
Dark Horse
11.2015 - 12.2016
Manager, bartender
Le Reve
02.2013 - 10.2015
EKG & Phlebotomy Technician - Medical Field
NY Institute of Medical Careers
Bachelor of Science - Marketing
ICU