Summary
Overview
Work History
Education
Skills
Affiliations
Additional Information
Interests
Timeline
Barista

Olha Shevchenko

Barista
Ozark ,MO

Summary

Mission-driven Barista Manager with excellent communication and teaching skills and infectious love of people and community . Maintains calm, mature and professional demeanor and proactive approach to problem-solving and staff management. Over 5 years of experience in client relations ranging from volunteer work to church ministry to working full time as a barista .

Overview

5
5
years of professional experience
2
2
Languages

Work History

Barista Shift Lead

Echelon Coffee
Springfield , MO
03.2021 - Current
  • Memorized ingredients and recipes for wide variety specialty drinks.
  • Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Created new training guidelines, and provided staff orientation and training.
  • Developed coffee beverage menu, recipes, specialty coffee drinks and appropriate menu pricing.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Created new recipes, outlined steps and training staff on correct preparation.
  • Accurately completed end-of-day financial tasks worth over $Amount of cash and card transactions daily.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.

Sales Representative

The RV Firm
Marionville, MO
06.2020 - 11.2020
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
  • Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
  • Expanded customer base and boosted profit within product line.

Education

High School Degree -

American School of Correspondence
Lansing IL
08.2018 - 05.2020

Skills

Touch-screen point of sale

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Affiliations

Bread of life Slavic Church

Additional Information

Creator and organizer of echelon worship ministry

Interests

Nutrition

Childrens ministry

Youth ministry

Missions organizations and missions trips

Worship and young adults ministry

Timeline

Barista Shift Lead

Echelon Coffee
03.2021 - Current

Sales Representative

The RV Firm
06.2020 - 11.2020

High School Degree -

American School of Correspondence
08.2018 - 05.2020

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Olha ShevchenkoBarista