Olha Zavadska
Hollywood,FL
Summary
Professional pharmacist with extensive experience in managing pharmacy operations and leading teams to achieve optimal results. Adept at ensuring regulatory compliance, optimizing inventory management, and enhancing customer service. Strong focus on collaboration, adaptability, and delivering consistent outcomes. Skilled in staff training, workflow optimization, and strategic planning, with commitment to maintaining high standards in all aspects of pharmacy management.
Overview
6
6
years of professional experience
Work History
Pharmacy Manager
LLC Biokon
02.2014 - 10.2017
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Played an active role in the hiring process, identifying top talent that contributed to the team''s success in providing outstanding pharmaceutical care services.
- Supported employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources.
- Developed strong relationships with healthcare providers, ensuring seamless coordination of care for patients.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
- Collaborated with insurance companies to streamline claims process, reducing wait times for patients.
- Developed and maintained strong relationships with healthcare providers to enhance patient care coordination.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Pharmacist
LLC Transfarm
04.2012 - 01.2014
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Educated patients about possible drug interactions and gave special administration instructions.
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
- Mentored and trained new pharmacists and pharmacy technicians, fostering a supportive work environment focused on professional growth.
- Educated patients on proper medication use.
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
- Managed drug and supply inventories.
- Supervised and coached team of pharmacy technicians and trainees.
Pharmacy Technician
LLC Pharmacy of Hormonal Drugs
12.2011 - 04.2012
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Collected co-payments or full payments from customers.
Pharmacy Technician
LLC BMTS
09.2011 - 12.2011
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Education
Pharmacy
Boomlets National Medical University
Kyiv,Ukraine02-2017
Skills
- Patient education and counseling
- Prescription verification
- Workflow optimization
- Pharmacy operations management
- Drug inventory management
- Training and mentoring
- Staff training
- Inventory and restocking
- Patient counseling
- Drug safety
Languages
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
English
Professional Working
Timeline
Pharmacy Manager
LLC Biokon
02.2014 - 10.2017
Pharmacist
LLC Transfarm
04.2012 - 01.2014
Pharmacy Technician
LLC Pharmacy of Hormonal Drugs
12.2011 - 04.2012
Pharmacy Technician
LLC BMTS
09.2011 - 12.2011
Pharmacy
Boomlets National Medical University
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