Oli Cabeen
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Upbeat hostess excels in assisting customers and helping other staff. Pleasant and experienced managing seating, reservations and events. Skilled at creating welcoming atmosphere when attending to guests. Team-player quick to assist FOH Manager with table bussing during busy times.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Ollie's Bargain Outlet Holdings Inc.
08.2023 - 01.2024
- Cross-trained and backed up other customer service managers.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Investigated and resolved accounting, service and delivery concerns.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Retail Sales Associate
Cracker Barrel Old County Store
08.2022 - 05.2023
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Conducted thorough product knowledge training sessions for new hires, ensuring they were well-equipped to serve customers effectively.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
Host
Cracker Barrel Old Country Store Inc
08.2022 - 05.2023
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Promoted business loyalty by fostering positive customer relationships.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Supported restaurant marketing efforts by promoting upcoming events or specials to guests as appropriate.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Accommodated special seating requests for guests to enhance satisfaction.
Retail Associate
Party City
08.2019 - 04.2020
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
Education
Certificate - Medical Billing And Coding
Community Care College
Tulsa, OK05.2024
Certificate - Veterinary Assistant
Community Care College
Tulsa, OK07.2022
Skills
- Product Knowledge
- Microsoft Office
- POS systems expert
- Computer Skills
- Sales floor organization
- Fitting room maintenance
- Goal-Driven
- Time Management
- Special Order Coordination
- Information Analysis
- Sales Promotion
- Teamwork and Collaboration
Timeline
Customer Service Associate
Ollie's Bargain Outlet Holdings Inc.
08.2023 - 01.2024
Retail Sales Associate
Cracker Barrel Old County Store
08.2022 - 05.2023
Host
Cracker Barrel Old Country Store Inc
08.2022 - 05.2023
Retail Associate
Party City
08.2019 - 04.2020
Certificate - Medical Billing And Coding
Community Care College
Certificate - Veterinary Assistant
Community Care College
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