Olive Duncan
Hot Springs Village,AR
Summary
Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.
Overview
6
6
years of professional experience
Work History
Showroom Manager
Restructure Design
Hot Springs Village, Arkansas
04.2022 - Current
- Provided exceptional customer service by responding to inquiries and resolving issues in a timely manner.
- Proposed or approved modifications to project plans.
- Modified project plans when needed to better align with organizational objectives.
- Prepared cost estimates for projects of varying sizes.
- Advised other departments on best practices related to managing large-scale projects.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Conducted periodic inspections of job sites for quality and progress.
- Managed multiple projects with competing deadlines simultaneously.
- Submitted budget estimates, progress reports and cost tracking reports.
- Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
- Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
- Drafted project construction schedule and updated as job progressed.
- Implemented effective communication protocols between internal teams working on different aspects of a given project.
- Facilitated resolution of conflicts between team members when necessary.
- Developed and maintained project plans, timelines, and budgets.
- Built and established strong partnerships with teams, vendors and contractors.
- Generated and tracked change orders and other contractual modifications affecting budget and schedule.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Created and implemented processes to ensure successful completion of projects.
- Promoted high customer satisfaction by identifying needs promptly and efficiently resolving problems with knowledgeable and friendly service.
- Updated and maintained databases with current information.
- Maintained updated knowledge through continuing education and advanced training.
- Worked successfully with diverse group of coworkers by providing support and guidance to accomplish goals and address issues related to our products and services.
Owner/Operator
Joyful Olive Cleaning Services
Hot Springs Village, Arkansas
03.2019 - Current
- Served 40+ residential clients and one contractor for post-construction cleans.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Recruited and trained a successful cleaning team with cross-functional collaborations.
- Monitored supply levels and procured new items to maintain completing daily cleaning tasks.
- Requisitioned supplies or equipment for cleaning and maintenance duties.
- Achieved cost-savings by developing functional solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
BBA - Data Science
Henderson State University
Arkadelphia, AR12-2021
Skills
- Project development
- Client rapport
- Purchase orders
- Billing, Invoicing
- Buildertrend Software proficient
- Inventory oversight
- Team Collaboration
- Conflict management
- Forecasting
- Purchasing and procurement
- Relationship building
- Microsoft office, Excel, PowerPoint proficiency
- Vendor sourcing
- Project estimation and bidding
- Data analysis
- Project development and lifecycle
- Project scope analysis
- Task prioritization
- Cross-functional coordination
- Planning and scheduling
- Verbal and written communication
- Expense reports
- Marketing tactics
- Project management
Timeline
Showroom Manager
Restructure Design
04.2022 - Current
Owner/Operator
Joyful Olive Cleaning Services
03.2019 - Current
BBA - Data Science
Henderson State University