OLIVE KEEGAN-KELLY
6 Steeplechase Rd Wilmington,DE
Summary
Team-oriented Library Technician with solid background assisting librarians and customers with day-to-day needs. Handles materials, paperwork and money efficiently. Good relationship-building abilities and self-motivated approach. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
20
20
years of professional experience
Work History
Brandywine Hundred Library
New Castle County
Wilmington, DE
07.2022 - Current
- Answered patrons' questions and assisted in finding materials requested.
- Maintained accurate library records for inventory of periodicals and books.
- Handled in-person and telephone requests for information and materials.
- Answered routine inquiries and referred patrons to librarians.
- Maintained well-rounded knowledge of automated library systems and reference data to share with patrons and visitors.
- Operated networked and standalone PCs, photocopier, fax machine and scanner.
- Handled daily tasks, facility maintenance and security to support staff members.
- Prepared and maintained displays and displayed cases.
- Enforced current library policies fairly with patrons.
- Worked alongside library staff to shelve books and organize collections.
- Reshelved books and DVDs quickly and correctly.
- Evaluated returned items for damage, noted problems and collected for repairs.
- Fulfilled requests by collecting and organizing internal and loaned materials.
- Assisted patrons with locating books and other resources, fostering positive experience.
- Instructed patrons on how to access library's electronic catalog and internet site.
- Fielded questions about details such as operations hours, special gatherings and late fees.
- Created and maintained catalogs of library materials using automated systems.
- Managed the circulation of books, periodicals, audio-visual materials, and other resources.
- Processed new acquisitions for cataloging and classification purposes.
- Compiled statistical reports related to the use of library resources and services.
Store Associate Part-Time
Aldi USA
Wilmington, DE
10.2021 - 07.2022
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Counted cash, made changes and stored coupons to keep organized and balanced cash register drawer.
- Stocked, replenished and organized inventory to keep store merchandise fresh.
- Answered questions about current promotions and resolved issues according to store policies.
Library Technician
Kent County Public Library
Wilmington, DE
07.2020 - 10.2021
- Provide excellent service to customers in person, phone and computer.
- Assist patrons to secure library books, reference materials and equipment.
- Catalogue new library resources and materials using Workflow Library database.
- Improve customer satisfaction by providing efficient creative solutions to problems.
- Efficiently and cordially process transactions at the circulation desk.
- Assist patrons in regard to library's computer system and gave instructions for logging onto Internet.
Library Assistant and Volunteer Coordinator
Brandywine Hundred Library
Wilmington, DE
09.2017 - 07.2020
- Greeted patrons upon entrance to library and offered assistance and directions.
- Processed new application for Library Cards
- Processed payments for overdue library materials.
- Periodically preform all procedure required to open or close the facility and supervised circulation staff.
- Talked with volunteer prospects to identify personal goals and effectively pair individuals with tasks.
Executive Assistant
Thomas Goodwin Summit Financial Resources
Hamilton , NJ
05.2015 - 07.2017
- Responsible for processing financial investments and insurance contracts.
- Coordinated client meeting and scheduled yearly reviews for clients.
- Assisted with preparation of monthly financials, management reports.
- Created and updated client records, spreadsheets and presentations.
- Created and maintained computer- and hard copy filing systems for records.
Benefits Enrollment Specialist
Univer
Hammonton, NJ
09.2014 - 12.2014
- Processed new enrollments entering customers' data and reviewing benefit information.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
Licensed Producer -Property and Casualty
Martin Financial
Princeton, NJ
10.2012 - 09.2013
- Provided follow-up with customers regarding renewing or upgrading policies.
- Skillfully and patiently explained coverage options to potential policyholder, answering any questions or concerns.
Benefits Consultant
AFLAC
Toms River, NJ
06.2012 - 10.2012
- Marketed specialty insurance.
Merchandising Coordinator
Marshalls
Ewing, NJ
04.2011 - 06.2012
- Responsible for establishing featured display and maintaining floor stock level.
Restaurant Manager
Riverton Country Club
Riverton, NJ
06.2009 - 02.2010
- Oversaw all aspects of two formal dining rooms, each with a seating capacity of 150 individuals.
- Scheduled and directed staff in daily work assignments to maximize productivity.
Front of House Manager
Mediterra Restaurant
Princeton, NJ
11.2007 - 07.2008
- Improved customer service by setting expectations and coaching employees on proper service etiquette.
- Efficiently resolved customer complaints and promoted loyalty.
Administrative Assistant
MediterraOlde York Country Club
Chesterfield, NJ
01.2006 - 11.2007
- Oversaw office activities and assisted with sales/marketing for member services.
Circulation Assistant
Burlington County College/Rowan College
Pemberton, NJ
09.2004 - 05.2007
- Assisted student and faculty in reserving required reading of reference items and equipment. Compiled and maintained circulation records.
- Developed a strong understanding of cataloging books and other materials through various methods.
Education
Associate of Applied Science - Hospitality Management
Burlington County College
2007
Skills
- Data management
- Dewey Decimal classification system
- Integrated library database - Work Flows
- Staff training and development
- Customer relationship management
- Staff supervision
- Cataloging of materials
- Customer Service
Interests
- VOLUNTEER ACTIVITIES: St. Vincent de Paul Society Provide financial assistance and information on community-based programs and available state resources; assist with fundraising activities
Additional Information
- GPA: 3.8 Semester/Credit Hours: 60 Dublin Institute of Technology (DIT), Dublin, Ireland Diploma in Culinary Arts Delaware State Property and Casualty License Delaware State Life Accident and Health License New Jersey State - Non Resident Property and Casualty License New Jersey State - Non Resident Life Accident and Heath License
Timeline
Brandywine Hundred Library
New Castle County
07.2022 - Current
Store Associate Part-Time
Aldi USA
10.2021 - 07.2022
Library Technician
Kent County Public Library
07.2020 - 10.2021
Library Assistant and Volunteer Coordinator
Brandywine Hundred Library
09.2017 - 07.2020
Executive Assistant
Thomas Goodwin Summit Financial Resources
05.2015 - 07.2017
Benefits Enrollment Specialist
Univer
09.2014 - 12.2014
Licensed Producer -Property and Casualty
Martin Financial
10.2012 - 09.2013
Benefits Consultant
AFLAC
06.2012 - 10.2012
Merchandising Coordinator
Marshalls
04.2011 - 06.2012
Restaurant Manager
Riverton Country Club
06.2009 - 02.2010
Front of House Manager
Mediterra Restaurant
11.2007 - 07.2008
Administrative Assistant
MediterraOlde York Country Club
01.2006 - 11.2007
Circulation Assistant
Burlington County College/Rowan College
09.2004 - 05.2007
Associate of Applied Science - Hospitality Management
Burlington County College
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