Oliver Gregson
Broomfield,Colorado
Summary
Experienced and service-driven server with a decade of excellence in high-end dining and hospitality settings. Proven ability to lead service teams, elevate guest experiences, and drive a culture of excellence and precision. Committed to delivering anticipatory, personalized service while maintaining the highest operational and service standards.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Captain/Server
Le Colonial
05.2025 - Current
- Supervised and assisted a team of 8 servers, and simultaneously served personal section of tables
- Led daily pre-shift meetings to align the team on menu updates, guest notes, and service standards
- Trained new hires on restaurant policies, menu offerings, and service techniques for seamless integration into the team
- Actively checked on tables throughout service for guest satisfaction and resolved conflicts as they arose
Lead Server/ Supervisor
Dean’s Italian Steakhouse
02.2023 - 04.2025
- Manage, mentor, and inspire a team of 15 servers, ensuring flawless execution of service standards and the consistent delivery of exceptional guest experiences
- Design and deliver ongoing staff training focused on menu mastery, wine and spirits knowledge, and elevated service standards
- Curate and lead weekly wine education programs, enhancing staff expertise in varietals, pairing techniques, and upselling strategies
- Personally oversee VIP reservations and high-profile guest experiences
Captain/Server
Le Colonial -Houston River Oaks
01.2022 - 01.2023
- Diligently managed entire front of house staff during lunch and/or dinner service hours resulting in $10 million annually in revenue
- Trained 20+ incoming serving staff on our serving standards, our extensive food & beverage menus and company polices as well as successful upselling tactics
- Anticipated and ensured that service meets/exceeds expectations to ensure a memorable and pleasant dining experience that resulted in increased OpenTable stature (rising from 4.3 stars to 4.7 in less than a year)
- Handle and deposit daily monetary revenue, documented and formed a nightly report for the day
Server/Trainer
Perry’s Steakhouse & Grille
03.2018 - 01.2022
- Lead and served banquet parties up to 100+ guests while leading a team of up to 8 servers
- Served banquet parties up to 20 guest’s solo
- Trained new servers and facilitate shadow days
- Assigned and approved closing duties of up to 12+ servers
Server
Del Frisco’s Double Eagle Steakhouse
05.2017 - 03.2018
- Serve banquet parties up to 80+ guests
- Confidently recommend and sell wine valued up to $10,000 from our extensive wine list
Customer Service Representative/Sommelier
Fogo De Chao
09.2015 - 05.2017
- Ensured positive guest service in all areas, responded to dissatisfactions, took all appropriate actions to turn dissatisfied guests into return guests
- Conducted orientation and oversaw the training of new employees
- Responsible for weekly and monthly wine and liquor inventory
- Lead wine and spirits education for staff including tastings
Server/Bartender
Texas De Brazil
01.2015 - 09.2015
- Monitored the intake of alcohol by guests and prohibited the sale of alcohol to those who are intoxicated
- Memorized details of daily specials, seasonal menu items and options
- Familiarized guests with menu and daily specials, accurately recording food and drink orders, running multi-course meals, and tallying bills
- Maintained appropriate stock levels for the bar
Skills
- Staff development and coaching
- Conflict resolution
- Team leadership
- Administrative skills
- Customer service
- Problem solving
- Food and beverage expertise
- Wine pairing
- POS system operation
Certification
Court of Master Sommeliers Level One July 2024
Timeline
Captain/Server
Le Colonial
05.2025 - Current
Lead Server/ Supervisor
Dean’s Italian Steakhouse
02.2023 - 04.2025
Captain/Server
Le Colonial -Houston River Oaks
01.2022 - 01.2023
Server/Trainer
Perry’s Steakhouse & Grille
03.2018 - 01.2022
Server
Del Frisco’s Double Eagle Steakhouse
05.2017 - 03.2018
Customer Service Representative/Sommelier
Fogo De Chao
09.2015 - 05.2017
Server/Bartender
Texas De Brazil
01.2015 - 09.2015
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