Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Oliver Gwena

Washington ,DC

Summary

Experienced and dedicated concierge with a strong focus on providing exceptional hospitality services. Over 2 years of experience in ensuring seamless guest experiences and exceeding expectations. Consistently receives positive feedback and repeat business due to commitment to delivering top-notch service. Skilled in anticipating needs and promptly resolving issues. Strives to create a welcoming and comfortable environment for all guests

Overview

2
2
years of professional experience

Work History

Concierge Agent

Greystar
11.2023 - Current
  • Acknowledge and greeted guests entering or leaving the building and promoting a pleasant environment.
  • Answering incoming calls and routing them to appropriate personnel
  • Liaising with building management and emergency response teams concerning emergencies
  • Addressed questions and concerns for prospective or current residents/ guests
  • Handled Incoming and outgoing packages ensuring timely and secure delivery.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Coordinated move-ins and move-outs seamlessly, minimizing disruptions to both current and incoming residents.
  • Entered work orders to ensure timely maintenance and repairs.
  • Conducted follow-up communications with residents to ensure satisfaction with maintenance work, re-entering work orders as needed to guarantee outstanding results.
  • Collaborated with the leasing team to schedule tours for prospective residents.
  • Provided training and guidance to temporary staff members assigned to the property, ensuring seamless integration and exceptional service delivery.
  • Conducted regular property inspections, reporting maintenance and aesthetic issues to ensure the community's upkeep and curb appeal

Concierge

FIS Staffing
06.2022 - 11.2023
  • Streamlined front desk operations for increased efficiency and improved customer service.
  • Demonstrated exceptional problem-solving abilities when faced with emergency situations or unforeseen challenges.
  • Conducted regular property inspections to identify maintenance needs and ensure prompt attention to any issues.
  • Provided exceptional guest services, ensuring positive experiences for residents and visitors alike.
  • Implemented efficient package handling procedures, reducing wait times for residents while maintaining organization of storage spaces.
  • Created welcoming and comfortable environment for guests

Education

Cyber Security -

Montgomery College
Rockville, MD

Skills

  • Front Desk
  • Multi-line phone
  • Problem Solving
  • Package handling
  • Multitasking proficiency
  • Problem Solving
  • Time management expertise
  • Exceptional communication
  • CRM

Timeline

Concierge Agent

Greystar
11.2023 - Current

Concierge

FIS Staffing
06.2022 - 11.2023

Cyber Security -

Montgomery College

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Oliver Gwena