OLIVER MATA FRANCO
Lewisville,TEXAS
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
CSA
ANGEL MARTINEZ
2022.11 - 2023.08
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Sought ways to improve processes and services provided.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Education
High School Diploma -
CIUDAD DE LOS MUCHACHOS, FE Y ALEGRIA
GUARENAS ESTADO MIRANDA VENEZUELA07.2019
Skills
- Interpretation and Translation Services
- Hospitality and Accommodation
- Field Operations Support
- Speaking Clearly
- Customer Service and Assistance
- Calm and Professional Under Pressure
- Cross-Functional Team Collaboration
- Process Transactions
- Product Knowledge
- Verbal Communication
- Spanish Speaking
- Stock Replenishment
- Administrative and Office Support
- Complex Problem-Solving
- Understanding Customer Needs
- Replenishment Processes
- Selling Skills
- Project Management
- Presenting Solutions
- Email Etiquette
- Negotiation
- Google Sheets
- MS Office Proficiency
- Problem Resolution
- Collaborative Environments
- Station Preparation
- Corrective Actions
- Safety Regulations
- Investigate Claims
- Facility Tours
- Safe Work Practices
Cars are my life
Every day I wake up wanting to learn something new and keep moving forward. I want to have my mechanical workshop
Timeline
CSA
ANGEL MARTINEZ
2022.11 - 2023.08
High School Diploma -
CIUDAD DE LOS MUCHACHOS, FE Y ALEGRIA
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