Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Certification
Work Preference
Quote
Interests
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Oliver Steinnagel

Oliver Steinnagel

Overland Park,KS

Summary

Dynamic business leader with proven success at Oliver's Hair Salon, excelling in client relationship management and marketing strategy. Enhanced customer satisfaction through innovative processes and strong team mentorship. Skilled in contract negotiation, fostering long-term partnerships that drove significant revenue growth and brand awareness in a competitive market.

Overview

35
35
years of professional experience

Work History

Owner/Manager of Business Development and Sales

Oliver's Hair Salon
01.1990 - 08.2024
  • Managed day-to-day business operations.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
  • Improved team productivity by introducing innovative project management tools and techniques.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Enhanced customer satisfaction with efficient account management, timely follow-ups, and prompt resolution of issues.
  • Led team meetings focused on sharing best practices which contributed significantly to overall team success.
  • Mentored junior sales staff for improved performance, providing guidance on best practices and customized training programs.
  • Established long-term relationships with key industry players which helped in gaining valuable insights into emerging trends.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Sold 3 profitable salons.
  • Traveled worldwide with elite status peers for education and professional development .
  • Attended and lead seminars for professional and personal development to establish long term business growth.

PBA Board of Directors

Professional Beauty Assocation
09.2012 - 09.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Intercoiffure America/Canada Board of Directors

Intercoiffure of America/Canada
11.2009 - 11.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Developed and maintained courteous and effective working relationships.

Education

High School Diploma -

O'Hara High School
Hickman Mills, MO
05-1982

Cosmetologist - Cosmetology

Hayes Hairdressing School
Mission, KS
08-1983

Skills

  • Business operations
  • Client relationship management
  • Contract negotiation
  • Marketing strategy
  • Industry development
  • Educator
  • Educational consultant

Accomplishments

  • Supervised team of 50+ staff members.

Languages

English
Native or Bilingual
German
Professional Working

Timeline

PBA Board of Directors

Professional Beauty Assocation
09.2012 - 09.2021

Intercoiffure America/Canada Board of Directors

Intercoiffure of America/Canada
11.2009 - 11.2019

Owner/Manager of Business Development and Sales

Oliver's Hair Salon
01.1990 - 08.2024

High School Diploma -

O'Hara High School

Cosmetologist - Cosmetology

Hayes Hairdressing School

Certification

  • Kansas Driver's License
  • Cosmetology License

Work Preference

Work Type

Full TimePart Time

Work Location

Hybrid

Important To Me

Work-life balanceFlexible work hoursHealthcare benefitsWork from home option

Quote

If you really look closely, most overnight successes took a long time.
Steve Jobs

Interests

Tinkering in my mancave with friends, fishing, cars, traveling, camping, relaxation time with family and friends

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Oliver Steinnagel