Olivia Affannato, M.S.
Whitman,MA
Summary
Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Recovery Case Manager
Boston Medical Center
Brockton, MA
10.2022 - Current
- Assist in the coordination of medication-assisted treatment (MAT) to ensure stabilization in treatment and ongoing recovery after care.
- Act as a liaison between patients' existing community providers to coordinate continued care during admission and upon discharge.
- Assist in coordinating interviews, appointments, and intakes related to securing community-based recovery services, primary care services, psychiatric treatment, housing, and any other services related to patients' treatment plans.
- Enroll appropriate clients in complex care case management services through various human service agencies.
- Provide patients with resources related to accessing public benefits, such as DTA and SSI/SSDI applications.
- Work within a multidisciplinary team to contribute to the overall success of each patient's recovery by contributing to treatment plans and discharge summaries.
- Act as an advocate for patients experiencing legal issues by collaborating with probation officers, parole officers, and judicial systems that may impede the patient's ability to complete treatment.
- Conduct aftercare follow-up phone calls to patients, and provide ongoing support for up to 30 days post-discharge.
- Provide brief, supportive counseling in individual and group settings that encourage patients to utilize their therapeutic skills to achieve recovery.
- Perform the role according to BSAS, DPH, and other local, state, and federal guidelines, including 42 CFR.
- Display a considerable amount of professional boundaries while working with patients.
Delivery Driver
DoorDash
Whitman, MA
04.2020 - Current
- Deliver orders in a timely manner ensuring items are correct and present
- Maintain an excellent customer rating of 4.97 and higher on a 5.0 scale
- Adhere to a strict self-made weekly schedule
- Monitor gas mileage and profit for each delivery using third party apps
- Ensure cleanliness of motor vehicle and follow sanitation procedures
- Work closely with DoorDash support to resolve customer or order concerns
Hostess
Abington Ale House
Abington, MA
05.2019 - Current
- Always provide exemplary customer service and professionalism
- Maintain a calm demeanor and environment, even during stressful, high peak hours, where the restaurant can see an influx of 400+ customers
- Operate OpenTable and POS systems
- Monitor dining area to assess server capacity and estimate wait times
- Answer phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
- Operate the Keno machine as well as other lottery functions like Mass Cash, Powerball, scratch tickets, etc.
Intern
Lawrence Family Development
Lawrence, MA
01.2021 - 05.2021
- Worked closely with at-risk youth, primarily ages 16-24, towards the goals of their individualized success plan
- Provided social, emotional, and behavioral support to students
- Supported students overall well-being by assisting with job applications, transportation issues, etc.
- Assisted students in completing their high school education and passing their HiSET tests
- Helped students overcome a language barrier in reading and writing
- Crafted three, 1-hour long, lesson plans that focused on healthy relationships
Education
Master of Science - Criminology And Criminal Justice
Merrimack College
North Andover, MA05.2022
Bachelor of Arts - Criminology And Criminal Justice
Merrimack College
05.2021
Skills
- Active listening
- Adaptability
- Care coordination
- Case documentation
- Conflict Resolution
- Crisis intervention
- Cultural competence
- Excellent work ethic
- Google Drive, Classroom, Docs, Sheets, Slides
- Microsoft Office: Excel, Word, PowerPoint
- Reliable and trustworthy
- Team Collaboration
- Willingness to learn
Affiliations
Theta Phi Alpha
- Collegian
- Recruitment Co-Chair
- Panhellenic Delegate
- Alumna
Certification
- CPR and AED Certified
- 51A Mandated Reporter
- Mental Health First Aid certified
- CITI program certification
- Training and education in Sexual and Domestic Violence in Compliance with Chapter 260
- 48 credited hours of fire investigation training on CFItrainer.net
Timeline
Recovery Case Manager
Boston Medical Center
10.2022 - Current
Intern
Lawrence Family Development
01.2021 - 05.2021
Delivery Driver
DoorDash
04.2020 - Current
Hostess
Abington Ale House
05.2019 - Current
Master of Science - Criminology And Criminal Justice
Merrimack College
Bachelor of Arts - Criminology And Criminal Justice
Merrimack College
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