Summary
Overview
Work History
Education
Skills
Timeline
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Olivia Ager

Philadelphia,PA

Summary

Hello I'm Olivia (she/her), I'm driven, determined and eager to make an impact in the healthcare industry with account management or program management. Seeing patients get the care needed, improving relationships with partners, and sparking change motivates me. Previous experiences in the pharmaceutical, mental health, and clinical healthcare industries have enabled me to be well versed in the vast healthcare facets. My experiences and education have helped foster my strong communication, time management, presentation, and organization skills. I am eagerly looking for employment and hope to connect soon

Overview

7
7
years of professional experience

Work History

Account Manager Patient

Affordability, Paysign
01.2023 - Current
  • Cultivated and managed robust client relationships with major pharmaceutical companies, fostering trust and expanding business opportunities
  • Contributed to development of 15 novel copay and medical benefit programs for oncology and immunology pharmaceuticals.
  • Orchestrated seamless 75% of transitions for copay and medical benefit programs from previous vendors to Paysign, minimizing patient disruption
  • Swiftly resolved escalated issues within 12 hours to ensure timely resolution.
  • Provided valuable education to patients access coordinators at pharmaceutical firms elucidating copay process flow and its impact on patients
  • Spearheaded design and management of operational support for Patient Affordability team, optimizing workflow efficiency and reduce duplicative work by 63%.

Performance Improvement Intern

Cambridge Health Alliance
09.2022 - 11.2022
  • Analyzed provider utilization rates and provider schedules to determine productivity and identify areas of improvement
  • Developed strategic planning exercises, current state analysis, and implementation procedures for specialty department chiefs
  • Identified and communicated with key stakeholders regarding decision making
  • Led peer education session about LEAN and Change management for new managers.

Scheduled Care Intern

Behavioral Care
06.2022 - 08.2022
  • Partner Success Management – Array, Communicated, problem-solved, and collaborated with FQHC, CMC’s, Correctional Facilities and Native American tribes across the US
  • Managed partner accounts and conducting meetings with program managers and clinicians to ensure satisfaction and provide support
  • Analyzed growth potential for current contracts and new markets
  • Complied cultural competency resources for correctional facility populations and Native American tribes
  • Reorganized and restructured templates and folders in SharePoint.

Health Access Intern

Nationalities Service Center
01.2022 - 05.2022
  • Coordinated appointments for refugees to medical appointments and organized transportation and translation services for appointments
  • Educated refugees on how the US healthcare system works and what to expect at appointments
  • Implemented dental and vision clinic connections for clients to go to for care
  • Collected resources and used translation tools to communicate with non-English speaking clients
  • Organized food parcels for clients based on diets.

Intern

Belly
09.2020 - 09.2021
  • Established Full Belly Brazil as a non-governmental organization
  • Researched and evaluated grant opportunities
  • Created informational pamphlets about food, water, and environmental programs
  • Generated SWOT and logic models for initiatives
  • Analyzing and researching interventions to better suit the target populations
  • Volunteering

Student Volunteer

Golisano Children's Hospital Child
05.2016 - 07.2019
  • Cared for and played with children between the ages of 18 months and 10 years old while families were with sick siblings in the hospital
  • Created activity books and entertainment for the Emergency Department so children would be entertained while waiting.

Volunteer

Global Leadership Adventures, Ubud
07.2018 - 07.2018
  • Collected blood pressures, weight, height, taught proper hygiene, and checked for mosquito larvae in people's homes
  • Developed and taught culturally appropriate curriculum for primary school students in Indonesia about hygiene, diet, hydration, and exercise.

Strong Memorial Hospital, Department Volunteer
06.2017 - 09.2017
  • Prepared EEG leads for technicians
  • Comforted and supported patients
  • Cleaned and prepared patient rooms and equipment.

Education

Bachelor of Science - Health Professions

Temple University
Philadelphia, PA

Skills

  • Time Management
  • Medical terminology
  • HIPAA Guidelines and compliance
  • Patient Communication
  • Strategic Planning
  • Issue Resolution
  • Account Management
  • Project Implementation
  • Training Junior Team Members

Timeline

Account Manager Patient

Affordability, Paysign
01.2023 - Current

Performance Improvement Intern

Cambridge Health Alliance
09.2022 - 11.2022

Scheduled Care Intern

Behavioral Care
06.2022 - 08.2022

Health Access Intern

Nationalities Service Center
01.2022 - 05.2022

Intern

Belly
09.2020 - 09.2021

Volunteer

Global Leadership Adventures, Ubud
07.2018 - 07.2018

Strong Memorial Hospital, Department Volunteer
06.2017 - 09.2017

Student Volunteer

Golisano Children's Hospital Child
05.2016 - 07.2019

Bachelor of Science - Health Professions

Temple University

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Olivia Ager