Olivia Aprea
Rosenberg,TX
Summary
Experienced Intake Manager at Fairmont Hospice with a proven track record in enhancing operational efficiency and ensuring compliance with HIPAA guidelines. Skilled in client analysis and effective communication, I successfully managed patient intake processes for 140 patients, streamlining insurance verifications and improving service delivery through team-based coordination and critical thinking.
Overview
2
2
years of professional experience
Work History
Intake Manager
Fairmont Hospice
300 Jackson St, Richmond, TX 77469
02.2024 - Current
- Oversaw patient intake operations, ensuring prompt and accurate admissions while maintaining compliance with healthcare standards.
- Facilitated development of training materials for new staff on intake procedures.
- Executed implementation of electronic health record systems to enhance data entry and retrieval efficiency.
- Conducted thorough reviews of patient information to maintain compliance with regulatory standards and internal policies and HIPPA guidelines.
- Managed patient intake processes to ensure efficient handling of a census of 140 patients.
- Oversaw insurance verification processes for private insurance, Medicare, and Medicaid approvals. Coordinated with healthcare teams to streamline patient access to necessary services. Enhanced operational efficiency by implementing best practices in insurance verification.
- Managed logistics for same-day urgent admissions, ensuring timely and effective patient processing.
- Coordinated face-to-face interactions and counter support to assist customers effectively. Provided assistance to team members in managing client inquiries and resolving issues promptly. Facilitated communication between departments to enhance service delivery.
- Coordinated efforts with IDG to align objectives and streamline processes.
- Managed billing operations with ICD-10 coding to ensure accurate submission of Medicaid claims via TMHP.
- Coordinated interactions with hospitals, skilled nursing facilities, and physician offices to support operational efficiency and enhance collaboration.
Education
Associate of Science - General Studies
Wharton County Junior College
Wharton, TX05-2023
Skills
- Ethical decision-making
- Client analysis
- Team-based coordination
- Attention to detail
- Problem-solving abilities
- Critical thinking
- Effective communication
- Adaptability and flexibility
- Operational efficiency
- HIPAA guidelines
- Medical terminology
- Quality control
- Patient relations
- Health data management
- Medicare compliance
- Inventory and restocking
Timeline
Intake Manager
Fairmont Hospice
02.2024 - Current
Associate of Science - General Studies
Wharton County Junior College