* I love to hang out with my friends as well as meeting new people
* I love to snowboard
* I teach myself songs on the piano
* I like to go to the gym and hot yoga
* I love listening to music
Olivia Aramian
Phoenix,AZ
Summary
I am a proven multitasker and team collaborator, I enhanced customer satisfaction and efficiency at OHSO Distillery by seamlessly managing reservations and addressing guest needs. My expertise in customer service and workflow optimization contributed to a significant improvement in team performance, showcasing my ability to thrive in high-pressure environments.
Overview
2
2
years of professional experience
Work History
Host
OHSO Distillery
02.2023 - Current
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
Sandwich Maker
Jersey Mikes
06.2022 - 12.2022
- Kept workstations well-organized and sanitized throughout shifts, promoting cleanliness and reducing cross-contamination risks.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Supported fellow employees through effective communication and teamwork during busy periods or staff shortages.
- Collaborated with team members to optimize workflow, resulting in better overall performance during peak hours.
- Greeted guests, promoted specials, and took orders.
- Maintained strict adherence to food safety guidelines and regulations, ensuring a safe dining experience for customers.
Education
No Degree -
Xavier College Preparatory
Phoenix, AZ05-2025
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Team player mentality
- Telephone reception
- Workflow optimization
- Hospitality and accommodation
- Greeting guests
- Customer service expertise
- Phone etiquette
Interests
Timeline
Host
OHSO Distillery
02.2023 - Current
Sandwich Maker
Jersey Mikes
06.2022 - 12.2022
No Degree -
Xavier College Preparatory
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