Summary
Overview
Work History
Education
Skills
Timeline
Generic

Olivia Aufrecht

Baton Rouge,LA

Summary

Dynamic leader with proven expertise in guest relations management and technical knowledge, including proficiency in design software. At SoLou and Jeremiah's Italian Ice, skills earned were enhanced team efficiency and customer satisfaction through role modeling and creative problem-solving, significantly increasing repeat business. Skilled in constructive feedback and fostering employee development for continuous improvement. While developing skills both in and out of school, during school I have completed a number of art and design classes with a high average learning how to free hand sketch, design, and problem solve.

Overview

3
3
years of professional experience

Work History

Waitress Trainer

SoLou
08.2023 - 07.2024
  • Established rapport with regular patrons, leading to increased repeat business for the establishment over time.
  • Enhanced team efficiency by delegating tasks to other employees, and ensuring timely completion of responsibilities.
  • Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
  • Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
  • Trained and mentored 8 new personnel hired to fulfill various roles.

Team Leader Manager

Jeremiah's Italian Ice
07.2021 - 07.2022
  • Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
  • Led employee relations through effective communication, coaching, training, and development.
  • Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.

Education

Bachelor of Science - Apparel Design

Louisiana State University And A&M College
Baton Rouge, LA
12.2027

High School Diploma -

Archbishop Hannan High School
Covington, Louisiana
05.2022

Skills

  • Role Modeling
  • Constructive Feedback
  • Guest Relations Management
  • Technical knowledge
  • Creative Problem Solving
  • Proficiency in Design Software (Photoshop, Adobe, Microsoft Word, Powerpoint)
  • Illustration
  • Color Theory

Timeline

Waitress Trainer

SoLou
08.2023 - 07.2024

Team Leader Manager

Jeremiah's Italian Ice
07.2021 - 07.2022

Bachelor of Science - Apparel Design

Louisiana State University And A&M College

High School Diploma -

Archbishop Hannan High School

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Olivia Aufrecht