Alejandra Herrera
Baytown
Summary
Accomplished Waitress Trainer at El Sol De Mexico, adept in team motivation and bilingual communication, significantly improved customer satisfaction. Leveraged critical thinking and efficient movement to excel in high-pressure environments, ensuring exceptional service standards. Proven track record in fostering repeat business through strong relationship-building and impeccable service delivery.
Overview
3
3
years of professional experience
Work History
Waitress Trainer
El Sol De Mexico
09.2024 - Current
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
Waitress
Tortilleria Y Taqueria De La Cruz
06.2022 - 09.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Cashier
Burger King
02.2023 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
Robert E. Lee
Baytown, TX05-2025
Skills
- Team motivation
- Body language awareness
- Role modeling
- Patience and tact
- Memory retention
- Efficient movement
- Bilingual
- Time management
- Dependable and responsible
- Critical thinking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Waitress Trainer
El Sol De Mexico
09.2024 - Current
Cashier
Burger King
02.2023 - 08.2023
Waitress
Tortilleria Y Taqueria De La Cruz
06.2022 - 09.2024
High School Diploma -
Robert E. Lee
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