Olivia Baez
Cicero,IL
Summary
Professional with proven track record in social work, adept at managing complex cases and providing comprehensive support to clients. Strong focus on team collaboration and consistently achieving results, with flexible approach to meet changing needs. Skilled in client assessment, resource coordination, and crisis intervention, bringing empathy, reliability, and adaptability to every situation.
Overview
18
18
years of professional experience
Work History
Social Work / Care Manager
Esperanza Health Centers
10.2022 - Current
- Enhanced client well-being by conducting comprehensive assessments and developing tailored care plans.
- Facilitated successful transitions for clients through thorough discharge planning and follow-up support.
- Diversified service offerings by identifying emerging trends in client needs and adjusting programmatic focus accordingly.
- Strengthened organizational partnerships through effective communication, collaboration, and mutual goal-setting with external agencies.
- Ensured timely access to services by effectively coordinating care with interdisciplinary teams.
- Increased community engagement by connecting clients to appropriate resources and social activities.
Executive Administrative Assistant
Cook County Sheriffs Office
08.2019 - 09.2022
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
- Collaborated with cross-functional teams, expediting project completion times and enhancing overall efficiency.
- Organized and updated schedules for executives.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
Executive Assistant
John J. Lukancic Middle School/ Valley View SD
08.2006 - 08.2019
- Handled confidential and sensitive information with discretion and tact.
- Established relationships with staff and outside agencies in order to offer resources to students and their families.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Answered high volume of phone calls and email inquiries.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Assisted staff with IEP/504 meetings by translating and getting appropriate documentation when needed.
Education
Master of Science - Social Work
Indiana Wesleyan University
Marion, IN12-2021
Skills
- Substance abuse awareness
- Assessment skills
- Self-care strategies
- Medical referrals
- Certified in CPR/AED
- Cultural Sensitivity
- Social Services
Languages
Spanish
Native or Bilingual
Timeline
Social Work / Care Manager
Esperanza Health Centers
10.2022 - Current
Executive Administrative Assistant
Cook County Sheriffs Office
08.2019 - 09.2022
Executive Assistant
John J. Lukancic Middle School/ Valley View SD
08.2006 - 08.2019
Master of Science - Social Work
Indiana Wesleyan University
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