Olivia Bagley
Honolulu,HI
Summary
Enthusiastic and reliable waitress. Takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Waitress, Expo, Food-runner
Keke’s Breakfast Cafe
01.2022 - 08.2022
- Cultivated warm relationships with regular customers.
- Collaborated well with other food runners to deliver orders accurately.
- Greeted customers and provided outstanding customer service.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
Salesperson
Romano’s Macaroni Grill
01.2022 - 06.2022
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Waitress, Hostess, Food-runner, Baker, Expo, Bus
Harold Selter’s Steakhouse
11.2020 - 04.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Operated and maintained bakery equipment, including ovens and mixers.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Waitress
Perkins Restaurant & Bakery
07.2021 - 01.2022
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
Lifeguard
Weeki Wachee Springs State Park
03.2021 - 10.2021
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Educated guests on the importance of the natural springs and their inhabitants.
- Enforced regulations in the maintenance and conservation of the natural environment and endangered species.
Waitress
Ihop
01.2020 - 08.2020
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
Team Member
SaladWorks
06.2019 - 12.2019
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items.
Education
Bachelor of Science - Environmental Science
Hawaii Pacific University
Honolulu, HI05.2026
Bachelor of Science - Marine Biology
Hawaii Pacific University
Honolulu, HI05.2026
Skills
- Cash Handling
- Special Orders
- Fast Learner
- Highly Dependable
- Communication
- Problem Solving
- Interpersonal
- Optimistic
- Ambitious
- Adaptable
Accomplishments
Currently - Internship with Renew. Rebuild. Hawaii. Researching new ways and methods to move towards a more sustainable future.
2022 - Research essay focused on animal agriculture and how it contributes to global warming - "It's not about what we recycle, it's about what we eat." - was nominated for publication as a first year college student.
2022 - Hand picked to become a writing mentor as a first year college student.
2022 - Chosen to become a member of the National Honor Society for academic excellence.
2022 - Made the Dean's list for academic excellence.
2018-2022 - Attended six high schools in four years and maintained a 4.0.
2022 - Graduated High School with Honors.
2021 - Performed CPR on a teacher following her collapse; was interviewed by Tampa Bay Times as a result.
2021 - Aided in the conservation and education of the Crystal River and it's endangered inhabitants.
2019 - Participated in New York City's School Strike for Climate, with over 5 million participants.
Projects & Volunteer Work
Volunteering at Pet Smart — 2023
Spent my time making sure cats were fed/watered, cleaning the kennel, administering medication, etc.
Volunteering at my local animal shelter — 2021Spent my time making sure animals were fed/watered, taking them outside, keeping their kennels clean, doing check ups, organizing donations, etc.
Gala volunteer — 2021Volunteered at an auction gala hosted by CASA, raising money for at-risk youth and to improve the conditions for those in the foster care systems.
Planting and maintaining a garden for and elderly community— 2019Spent time weeding sidewalks, replanting bushes and shrubs, fixed flowerbeds, laying out new dirt and maintaining watering.
Church christmas present deliveries to the less fortunate — 2017Raised money through church donations in order to buy gifts for children whose parents were unable to afford them, and delivered them straight to their homes.
Sang the national anthem for my fathers 28 years of military service retirement ceremony— 2013Volunteered to sing the national anthem in order to commemorate my father’s 28 dedicated years of service to our country.
Additional Information
-Sustainability
-Wildlife Conservation
-Health & Wellness
-Videography
-Hiking
-Surfing
-Yoga
-Life Coaching
-Mountain Biking
-Education
-Self Improvement
Timeline
Waitress, Expo, Food-runner
Keke’s Breakfast Cafe
01.2022 - 08.2022
Salesperson
Romano’s Macaroni Grill
01.2022 - 06.2022
Waitress
Perkins Restaurant & Bakery
07.2021 - 01.2022
Lifeguard
Weeki Wachee Springs State Park
03.2021 - 10.2021
Waitress, Hostess, Food-runner, Baker, Expo, Bus
Harold Selter’s Steakhouse
11.2020 - 04.2022
Waitress
Ihop
01.2020 - 08.2020
Team Member
SaladWorks
06.2019 - 12.2019
Bachelor of Science - Environmental Science
Hawaii Pacific University
Bachelor of Science - Marine Biology
Hawaii Pacific University
Similar Profiles
Alexa PendasAlexa Pendas
Expediter at Keke’s Breakfast CafeExpediter at Keke’s Breakfast Cafe
Ava BerghanAva Berghan
Breakfast Hostess at Keke’s Breakfast CafeBreakfast Hostess at Keke’s Breakfast Cafe
Ben EllisBen Ellis
Certified Trainer at Keke’s Breakfast CafeCertified Trainer at Keke’s Breakfast Cafe