OLIVIA BALINT
Bucharest,Romania
Summary
Dynamic senior server with over 15 years of experience delivering exceptional customer service. A passion for photography has fostered strong conceptual skills and the ability to collaborate effectively with diverse teams. Extensive travel experiences have cultivated a willingness to step outside comfort zones and embrace new challenges, enhancing adaptability and cultural awareness. Committed to creating memorable dining experiences while continuously seeking opportunities for personal and professional growth.
Overview
14
14
years of professional experience
Work History
Capitan
Japanese Bocce Club- THE BOCA RATON
Boca Raton, FL
11.2023 - Current
- Executed Forbes-level hospitality standards by proactively anticipating guest needs and delivering exceptional service experiences.
- Directed team operations at assigned station, ensuring effective communication among all members.
- Evaluated menu for accuracy in pricing and charges.
- Provided tailored wine and sake recommendations to enhance dining experience, reflecting an in-depth understanding of menu offerings.
- Established proper mise en place for each course to enhance dining experience.
- Ensured precise order entry and management within POS system to enhance service efficiency.
- Evaluated guest timing preferences and restaurant volume to strategically guide service flow and enhance overall dining experience.
- Oversaw all payment transactions and ensured accurate allocation of tips to maintain financial integrity.
- Oversaw completion of all opening and closing side-work tasks within established timelines.
- Assisted in launching Japanese Bocce Club, a new dining concept at Boca Raton. Supported operations by overseeing bocce courts and facilitating a welcoming environment for club members. Contributed to the overall guest experience by maintaining high service standards.
Server
Chatham Bars Inn
Cape Cod
05.2024 - 10.2024
- Provided exceptional customer service in fast-paced environment, enhancing guest satisfaction and retention.
- Managed multiple tables efficiently, ensuring timely delivery of food and beverages.
- Collaborated with kitchen staff to ensure accurate order preparation and presentation.
- Trained new servers on menu items, service standards, and operational procedures.
Server
Colorado Gold Club
04.2023 - 10.2023
- Executed dining service for lunch and dinner shifts, including private parties and catering events, in a high-volume fine dining environment.
- Managed order-taking and food delivery processes, ensuring accuracy and efficiency.
- Mastered daily specials and extensive menu to enhance customer dining experience.
- Delivered personalized recommendations that aligned with guest preferences.
- Cultivated an engaging and family-friendly atmosphere for guests of all ages.
- Dedicated to enhancing service quality, consistently delivering memorable dining experiences for all members and guests.
- Cultivated strong relationships with customers to enhance loyalty and drive repeat business.
Steakhouse Server
Carnival Cruise Lines
01.2013 - 01.2021
- Provided excellent customer service
- Maintained a safe and clean food environment
- Food and wine pairings, table set-up, orders, inventories, daily reports etc
- Promptly and efficiently responded to customer questions and concerns.
- Made suggestions based on guest preference
- Communicated with staff and costumers to ensure satisfied service.
- Completed all cleaning, stoking and organising tasks in assigned areas.
- Build relationships with customers to increase repeat business.
Assistant Sales
Mizar Stores
01.2012 - 01.2013
- Developed and implemented sales plan to expand customer base and increase customer retention.
- Researched competition and developed strategies to stand out as company
Education
High School Diploma - Banqueting
Economic College ‘Ion Ghica’ Bacau
Skills
- Motivated
- Confident
- Sociable
- Persistence
- Stress Tolerance
- Flexible
- Multitasking
- Strong Communication
Languages
Romanian
English level: Proficient (9)
Hungarian
Professional Working
Interests
Reading, Cooking, Jogging, Socialising, Hiking
Timeline
Server
Chatham Bars Inn
05.2024 - 10.2024
Capitan
Japanese Bocce Club- THE BOCA RATON
11.2023 - Current
Server
Colorado Gold Club
04.2023 - 10.2023
Steakhouse Server
Carnival Cruise Lines
01.2013 - 01.2021
Assistant Sales
Mizar Stores
01.2012 - 01.2013
High School Diploma - Banqueting
Economic College ‘Ion Ghica’ Bacau