Olivia Bartal
B.A. In Psychological Sciences- Lebanon Valley College
Lebanon,PA
Summary
I am a dedicated professional with a strong background in psychological sciences, research methodology, and communication. My experience includes conducting advanced statistical analyses, collaborating on interdisciplinary projects, and contributing to manuscripts submitted for publication. I excel at tailoring communication for diverse audiences, fostering collaborative problem-solving, and applying evidence-based approaches to improve outcomes for vulnerable populations. Beyond research, I bring creativity and empathy to professional interactions, with a proven ability to balance academic rigor and interpersonal warmth. Currently, I am transitioning into clinical mental health counseling, seeking opportunities to apply my skills in both research and practice to support individual and community well-being.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Kohl's Inc.
06.2021 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Operated point of sale system while maintaining designated store credit card conversion goals
Internship - Lebanon High School Counseling Dept.
Supervised By: Dr.Karl Liedtka
08.2025 - 12.2025
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Experience connecting with adolescent population.
- Skilled at protecting confidential information and being sensitive to diverse student needs.
Lab Assistant
Supervised by Dr.Michael B. Kitchens
08.2023 - 12.2025
- Created stimuli through online platforms and administered surveys to participants.
- Evaluated created stimuli to ensure it met criteria for ethical data collection.
- Collaborated with primary researcher to create study concepts and synthesize data.
- Presented findings verbally at Inquiry research conference at Lebanon Valley College.
- Co-authored manuscript submitted for publication; currently under review.
Server & Kitchen Aid
Juniper Village
06.2023 - 08.2023
- Served food and beverages promptly with focused attention to resident needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly kitchen and dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided conversation and social support to residents in the dining facility.
Education
Bachelor of Science - Psychology
Lebanon Valley College
Annville, PA12-2025
Master of Science - Clinical Mental Health Counseling
Lebanon Vallehy College
Annville, PA 05.2001 -
Skills
Customer service
Timeline
Internship - Lebanon High School Counseling Dept.
Supervised By: Dr.Karl Liedtka
08.2025 - 12.2025
Lab Assistant
Supervised by Dr.Michael B. Kitchens
08.2023 - 12.2025
Server & Kitchen Aid
Juniper Village
06.2023 - 08.2023
Customer Service Representative
Kohl's Inc.
06.2021 - Current
Master of Science - Clinical Mental Health Counseling
Lebanon Vallehy College
05.2001 -
Bachelor of Science - Psychology
Lebanon Valley College