Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Hobbies: Cooking, Gym Workouts, Automobile Work.
Timeline
Generic

Olivia Batchelor

Las Vegas,United States

Summary

Experienced front desk ambassador with a polite and positive demeanor, offering exceptional telephone etiquette. Efficiently assists guests with payment transactions, scheduling appointments, and addressing customer inquiries. Thrives in high-pressure and dynamic environments, quickly adapting to changing circumstances.

Overview

2
2
years of professional experience

Work History

Automotive Service Technician

Discount Tire
09.2023 - 12.2023
  • Corrected faults and maximized performance by rebuilding systems and individual components.
  • Inspected and tested vehicles and completed preventive maintenance such as tire rotations and wheel balancing.
  • Completed full tire and wheel inspections to check for leaks, damage, or other issues of concern.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Kept equipment in good working order by following operating instructions.

Front Desk Associate

Massage Envy
08.2022 - 10.2022
  • Handled all customer inquiries in a professional and friendly manner
  • Greeted and welcomed guests upon arrival
  • Processed payments for guest services
  • Scheduled and confirmed appointments
  • Maintained accurate records of guest interactions
  • Provided excellent customer service to ensure customer satisfaction
  • Resolved customer complaints and inquiries in a timely manner
  • Answered incoming calls and directed to the appropriate departments
  • Assisted guests with check-in and checkout procedures.

Sales Associate

Tilly's Clothing Store
05.2022 - 08.2022
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to build rapport and loyalty.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Education

High School Diploma -

Odyssey Charter School
Las Vegas, Nevada
07.2024

Shadow Ridge High School
Las Vegas, Nevada
05.2022

Skills

    Customer Service

    Problem-Solving Skills

    Strong Work Ethic

    Team Collaboration

    Conflict Resolution

    Communication Skills (including Listening Skills and Building Rapport)

    Professional Demeanor

    Quality Assurance

    Policy Adherence

    Goal-Oriented

    Money Handling

Hobbies and Interests

  • Joining the Military
  • Cars
  • Working out

Hobbies: Cooking, Gym Workouts, Automobile Work.

I love to cook for my friends and family whenever I get the chance. I also love to improve my body by working out and going to the gym. I have been involved with cars and automobile work since I was a kid as I would always be in the garage with my dad so this has taught me to love cars myself and become motivated to work on my own car. 

Timeline

Automotive Service Technician

Discount Tire
09.2023 - 12.2023

Front Desk Associate

Massage Envy
08.2022 - 10.2022

Sales Associate

Tilly's Clothing Store
05.2022 - 08.2022

High School Diploma -

Odyssey Charter School

Shadow Ridge High School

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Olivia Batchelor