Olivia Bechtold
Elgin,IL
Summary
A fairly efficient Server known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Nikos Tavern
Elgin , IL
02.2024 - 12.2024
- Monitored dining room for cleanliness and proper set-up at all times.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Informed customers of daily specials and signature menu items.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Hostess
Applebees rmh
Elgin , Illinois
02.2023 - 02.2024
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Greeted guests warmly upon arrival, seating them promptly.
- Coordinated dining room staff workflow to foster prompt and courteous service.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
Education
High School Diploma -
Burlington Central High School
Burlington, IL05-2024
Skills
- Cleanliness standards
- Task prioritization
- Upselling techniques
- Professional appearance
- Hospitality service expertise
- Menu memorization
- Order accuracy
Certification
- BASSET card: Illinois Liquor Control Commission
- ServSafe food handlers certificate
Timeline
Server
Nikos Tavern
02.2024 - 12.2024
Hostess
Applebees rmh
02.2023 - 02.2024
High School Diploma -
Burlington Central High School