Olivia Bekkala
Anchorage,AK
Summary
Versatile and dynamic, with a proven track record at Alaska Zoo, I proficient in customer service and tour guiding, enhancing visitor satisfaction through engaging storytelling and effective issue resolution. Skilled in my growing understanding of animal enrichment and adept in maintaining high safety and cleanliness standards, I am a quick learner and communicative team player, committed to grow better in any task i might come across to help my education for Animal Health.
Overview
7
7
years of professional experience
Work History
Guest Service Representative
Alaska Zoo
Anchorage , AK
07.2021 - Current
- Handled payment processing and provided customers with receipts and proper bills and change.
- Maintained cleanliness of lobby area and front desk counter.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Answered incoming calls from guests seeking departments or general information.
- Resolved guest complaints in a professional manner.
- Greeted guests and provided information regarding tours, events, admission information, and even suggesting local attractions.
Construction Worker
Bekkala Enterprises
Anchorage , AK
08.2018 - Current
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
- Cleaned job sites daily removing debris, dirt and hazardous materials safely.
- Lifted heavy objects into place when needed.
- Helping out with tasks that were available.
- Mainly, I am called in to help out my dad (now currently with a new company) with things at construction job sites where he is to help get the job done.
- Offered guests details regarding any issues they might have, and then helped to solve them with other workers.
Alaska Zoo Tour Guide
Alaska Zoo
Anchorage , AK
06.2024 - 08.2024
- Implemented interactive elements into tours to enhance visitor participation and enjoyment.
- Handled customer inquiries and resolved issues promptly to maintain high levels of satisfaction.
- Utilized storytelling techniques to enhance visitor engagement and learning.
- I greeted visitors upon arrival, answered questions regarding tours, animal information, or personal-related questions (i.e., schooling, how long I've worked at this location, and any fun facts about the Zoo).
- Followed safety protocols at all times while guiding guests through the tour areas.
- Assisted in the preparation of tour materials, including enrichment, information, ticket numbers, and other needs when necessary.
- Reported or informed zookeepers if animals were behaving weirdly, ate any of the enrichment, participated in the tour, or anything that might be important for them to be aware of.
Food Handler
Papa Murphy's
Anchorage, AK
11.2020 - 03.2021
- Dates are roughly estimated for starting.
- Assisted in the plating and presentation of food for guests.
- Washed, peeled, and prepared raw food materials.
- Followed recipes and customer requests to prepare pizzas, or other foods.
- Maintained organized, clean and sanitized work areas to meet company and regulatory requirements.
- Prepared and wrapped food items according to recipes, menus, and the supervisor's instructions.
- Cut, sliced, and diced vegetables and fruits for meal prep.
- Observed food safety and sanitation protocols to reduce germ spread.
- Maintained a safe working environment by adhering to all sanitation protocols.
- Re-stocked, organized and arranged service and food stations.
Education
Some College (No Degree) - Animal Health & Behavioral Sciences
Unity Environmental University
MaineSkills
- Verbal and written communication
- Data inputting
- Issue resolution
- Customer service
- Tour guiding experience
- Animal enrichment (keeper assistant)
- Animal nutrition
- Helping when needed
- Quick learner
- Communicative
- Respectful to those around me
Affiliations
- Reading
- Outdoor Activities
- Game Development
- Art
- Hanging out with loved ones
- Pet sitting
Languages
Finnish
Limited
American Sign Language
Limited
Timeline
Alaska Zoo Tour Guide
Alaska Zoo
06.2024 - 08.2024
Guest Service Representative
Alaska Zoo
07.2021 - Current
Food Handler
Papa Murphy's
11.2020 - 03.2021
Construction Worker
Bekkala Enterprises
08.2018 - Current
Some College (No Degree) - Animal Health & Behavioral Sciences
Unity Environmental University
Similar Profiles
Theresa PetersTheresa Peters
Guest Services Associate at Alaska Airline CenterGuest Services Associate at Alaska Airline Center
Jonathan GunstromJonathan Gunstrom
Shore Maintenance Generalist at Alaska Marine Highway System, State Of AlaskaShore Maintenance Generalist at Alaska Marine Highway System, State Of Alaska
NICOLE JACOBNICOLE JACOB
Team Member at The Zoo Cafe, Adelaide ZooTeam Member at The Zoo Cafe, Adelaide Zoo
Deanna SpencerDeanna Spencer
Accounting Specialist II at Alaska Native Tribal Health ConsortiumAccounting Specialist II at Alaska Native Tribal Health Consortium
FJ HARRISFJ HARRIS
Director of Next Generation at Lighthouse Christian FellowshipDirector of Next Generation at Lighthouse Christian Fellowship