Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
Generic

Olivia Bennett

Chicago,IL

Summary

Seeking a challenging career that utilizes my skills in my area of competence and enriches my knowledge and gives me a chance to be part of a team that contributes towards the growth of the organization, thereby yielding the twin benefits of job satisfaction and convenient professional growth.

Overview

16
16
years of professional experience

Work History

Dispatcher/Customer Service Representative

Great American Delivery
Mount Prospect
05.2018 - Current
  • Develop delivery routes and maintain contact with drivers throughout the day
  • Collaborate with management to modify daily routes to accommodate the needs of customers
  • Act as a communication liaison by answer incoming phone calls and text messages from drivers on the road
  • Maintain strong relationships with drivers and customers to reduce the stress that comes with last minute schedule changes
  • Monitor any sudden route changes or road construction issues and work with drivers to establish new routes for timely deliveries.

Customer Service Representative/Call Center

Comcast
Oak Brook
11.2015 - 11.2017
  • Troubleshoot and resolve technical problems and other general account inquiries over the phone in a single customer interaction to maximize the customer experience
  • Follow established troubleshooting procedures, including use of appropriate resources and desktop tools
  • Corrects discrepancies on customer's accounts and researches service disruptions as necessary.

Commissary Representative

Centric Group/Keffe Group
Chicago
12.2014 - 12.2015
  • Deliver individually packaged orders to inmates at the Cook County Jail with the supervision of a correctional officer in a timely and efficient manner
  • Obtain signature of inmate on customer invoice
  • Process any and all discrepancies or damages on both copies of customer invoice.

Call Center Interviewer

Focuscope Inc
Oak Park
02.2014 - 08.2015
  • Pre-screen and recruit consumers for market research studies
  • Forward important and serious matters to supervisors or mangers
  • Achieve set targets of the company by stipulated deadlines
  • Respond promptly and answer/resolve customer inquiries and complaints.

Customer Service Representative

Restaurant.Com
Arlington Heights
12.2007 - 10.2013
  • Received phone calls, inquiring about and ordering discounted restaurant certificates on a daily basis
  • Received and answered emails inquiring about and ordering restaurant certificates on a daily basis
  • Provided a positive and enduring relationship with customers through up selling
  • Assisted with training and mentoring of new hires.

Education

Bachelor's Degree of Criminal Justice in Criminal Justice -

National Louis University
01.2019

Skills

  • Microsoft Office Professional (Word, PowerPoint, Excel, Outlook) (10 years)
  • Multitask, results-oriented, strong communication skills
  • Excellent research skills, well organized, responsible, hardworking
  • Able to coordinate, fast learner, able to meet deadlines (10 years)
  • Upselling
  • Clerical experience
  • Typing
  • Customer service
  • Critical Thinker
  • Processing Orders
  • Data Entry
  • Work Order Management
  • Customer Relations
  • Service Coordination

Personal Information

Willing To Relocate: Anywhere

References

References available upon request.

Timeline

Dispatcher/Customer Service Representative

Great American Delivery
05.2018 - Current

Customer Service Representative/Call Center

Comcast
11.2015 - 11.2017

Commissary Representative

Centric Group/Keffe Group
12.2014 - 12.2015

Call Center Interviewer

Focuscope Inc
02.2014 - 08.2015

Customer Service Representative

Restaurant.Com
12.2007 - 10.2013

Bachelor's Degree of Criminal Justice in Criminal Justice -

National Louis University

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Olivia Bennett