Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
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Olivia Bowen

Huntsville,Texas

Summary

Accomplished and certified Pharmacy Technician with over 3 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

CVS Pharmacy
10.2021 - Current
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions and also solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Maintained accurate inventory levels for efficient pharmacy operations and cost control.

Crew Member

Papa Murphy's
10.2019 - 06.2020
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Education

Bachelor of Science - Biology

Sam Houston State University
Huntsville, TX
05.2024

High School Diploma -

Tomball Memorial High School
Tomball, TX
06.2020

Skills

  • Problem-solving skills
  • Insurance Billing
  • HIPAA Regulations
  • Medication Dispensing

Accomplishments

    Academic All-district

    Honorable mention

Affiliations

  • Zeta Tau Alpha Alumni

Certification

  • CPhT - Certified Pharmacy Technician

Timeline

Certified Pharmacy Technician

CVS Pharmacy
10.2021 - Current

Crew Member

Papa Murphy's
10.2019 - 06.2020

Bachelor of Science - Biology

Sam Houston State University

High School Diploma -

Tomball Memorial High School

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