Overview
Work History
Education
Skills
Timeline
Generic

Olivia Brady

Lexington,NC

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Vendors Supply Of NC
Salisbury, NC
02.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

Medical Unit Receptionist

Novant Health Forsyth Hospital
Winston-Salem, NC
05.2021 - 02.2024
  • Manage patient files
  • Admit/discharge patients
  • Plan schedules
  • Answer family/ patient calls
  • Assist in minor patient needs (Snacks, meals, questions/ concerns, room accommodations, clean linen and gowns.
  • Help set up new admitting patient rooms
  • Request for any patient transportation needs (wheelchair, or bed)
  • Keep track of telemetry and pulse oximeter monitors
  • Daily checks on code carts

Picker/Packer

Canteen Vending
High Point, NC
03.2021 - 07.2021
  • Pick items to be placed in packing crates
  • Pallet jack duties
  • Janitorial work (sweep, mop, wipe down designated area, dispose of cardboard)
  • Closing duties (lock up and secure work place, plan orders for the next day, go over missed/ out of stock items)

Perishable Stocker

Food Lion
Thomasville, NC
01.2021 - 03.2021
  • Stock frozen food items
  • Condition isles as needed
  • Closing duties (Condition, straighten up freezer, put all needed equipment away, close up freezers, mop)
  • Operate pallet jack
  • Unload delivery trucks

Hostess/Cashier

Oceanview Seafood Restaurant
Lexington, NC
01.2020 - 12.2020
  • Greet customers as they arrive
  • Help assist with cash register duties as needed
  • Sanitize work areas for employees as customers finish
  • Closing duties (empty register, clean work spaces, mop, vacuum, wipe down menus)

Education

High school diploma -

Davidson County Community College
Thomasville, NC
12.2019

High school diploma -

Yadkin Early College
Lexington, NC
09.2019

Skills

  • Customer service
  • Computer skills
  • Medical receptionist
  • Front desk
  • Medical records
  • Typing
  • Computer literacy
  • Multi-line phone systems
  • Organizational skills
  • Phone etiquette
  • Time management
  • Office experience

Timeline

Customer Service Representative

Vendors Supply Of NC
02.2024 - Current

Medical Unit Receptionist

Novant Health Forsyth Hospital
05.2021 - 02.2024

Picker/Packer

Canteen Vending
03.2021 - 07.2021

Perishable Stocker

Food Lion
01.2021 - 03.2021

Hostess/Cashier

Oceanview Seafood Restaurant
01.2020 - 12.2020

High school diploma -

Davidson County Community College

High school diploma -

Yadkin Early College
Olivia Brady