Olivia Brandt
Mentor
Summary
I'm currently seeking a part-time remote position, specifically in the evenings. I currently work 10-hour days, Monday through Friday, and one Saturday a month, but I’m looking for more. I'm a hard worker and a people person who thrives on building relationships, whether in person or over the phone. I'm seeking a part-time, remote evening job that requires only a few hours, though I may be able to take on more if needed. While I truly enjoy what I do now, I have many future goals I want to achieve and aim to become even more successful. Please note, I’m unable to work mornings in Eastern Time, but I’d be available to start after 5 p.m.
Overview
11
11
years of professional experience
2017
2017
years of post-secondary education
Work History
Service Advisor
Classic Automotive Group
Mentor
01.2018 - Current
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Ensured that all customer inquiries were handled promptly and accurately.
- Promptly responded to customer inquiries via phone, email or in person.
- Greeted customers and addressed their needs in a professional manner.
- Upsold additional products or services when appropriate.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Resolved customer complaints in an efficient and courteous manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Collected deposits or payments and arranged for billing.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Developed and maintained strong relationships with customers to ensure repeat business and trust
- Answered customer inquiries via phone, email, and chat.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Developed strong relationships with customers by providing exceptional customer service.
- Followed up with existing customers regarding past services performed on their vehicles.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
Rental Sales Agent
Classic Automotive Group
Mentor
01.2016 - 01.2018
- Upsold optional services such as insurance coverage or GPS navigation systems when appropriate.
- Assisted customers in selecting rental vehicles that met their needs, budget, and preferences.
- Answered inquiries from potential customers regarding availability of different types of vehicles, prices, and other related information.
- Checked vehicle condition both before and after rentals to ensure safety of all drivers.
- Completed paperwork such as rental agreements, credit card forms, accident reports. accurately and efficiently.
- Handled customer complaints promptly and professionally to maintain a high level of customer satisfaction.
- Provided accurate estimates on rental rates based on length of time needed by customer.
- Greeted customers and provided excellent customer service.
- Processed reservations for customers over the phone or at the counter.
- Explained rental policies to customers and answered questions about contracts and agreements.
- Received incoming calls from existing and potential clients inquiring about available car models and prices for rent or lease purposes.
- Entered customer data into database system and updated records accordingly throughout the duration of each transaction.
- Updated and maintained rental agreement files and documents.
- Managed daily operations of front office including reception area.
Front Desk Receptionist
Sunrental
Mentor
01.2015 - 01.2016
- Responded to customer inquiries via phone, email, and in person.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Greeted customers warmly and made them feel welcome.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Updated customer information in databases regularly to ensure accuracy of records.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Performed data entry into computer systems to maintain accurate records of customer information.
Education
Mentor High
Mentor , ohSkills
- Customer service
- Appointment scheduling
- Repair estimates
- Upselling techniques
- Follow-up communication
- Data entry
- Time management
- Team player mentality
- Performance goals
- Multitasking and organization
- Call center operations
- Warranty claims process management
- Computer skills
- Tech-Savvy
- Remote office availability
Timeline
Service Advisor
Classic Automotive Group
01.2018 - Current
Rental Sales Agent
Classic Automotive Group
01.2016 - 01.2018
Front Desk Receptionist
Sunrental
01.2015 - 01.2016
Mentor High