Olivia Branner
Broadway ,Virginia
Summary
Dynamic professional with a proven track record in customer engagement and excellent communication, demonstrated at Sweets Ice Cream and beyond. Skilled in creating positive environments and fostering team collaboration. Achieved significant improvements in customer satisfaction and operational efficiency through patience, empathy, and organizational skills.
Overview
4
4
years of professional experience
Work History
Ice Cream Server
Sweets Ice Cream
03.2021 - Current
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
Gymnastics Coach
Inspire
12.2022 - 07.2024
- Ensured safety of all participants through strict adherence to gym rules, equipment maintenance, and proper spotting techniques.
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Coordinated with other instructors and coaches to determine student advancement and progress.
- Boosted gymnasts'' confidence levels by offering constructive feedback and personalized support.
Assistant Preschool Teacher
Inspire
10.2023 - 05.2024
- Aided in the preparation of instructional materials, ensuring resources were readily available for each lesson.
- Served as a positive role model for students, demonstrating professionalism, empathy, and enthusiasm in all interactions.
- Provided individualized support for students, addressing unique learning needs and fostering growth in all areas.
- Supported lead teacher in conducting assessments to measure student progress and identify areas requiring additional focus.
Rental Shop Attendant
Great Eastern Resort
11.2020 - 04.2022
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Customer service, set skis in snowboards. Find customers materials and supplies.
Education
Bachelor Of Arts - Psychology
James Madison University
Harrisonburg, VAAssociates - Psychology
Lord Fairfax Community College
Middletown, VA05.2024
Skills
- Customer Engagement
- Teamwork
- Patience and Empathy
- Customer Service
- Cleaning and organization
- Excellent Communication
Timeline
Assistant Preschool Teacher
Inspire
10.2023 - 05.2024
Gymnastics Coach
Inspire
12.2022 - 07.2024
Ice Cream Server
Sweets Ice Cream
03.2021 - Current
Rental Shop Attendant
Great Eastern Resort
11.2020 - 04.2022
Bachelor Of Arts - Psychology
James Madison University
Associates - Psychology
Lord Fairfax Community College
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