Olivia Brooke Massey
Pendergrass,GA
Summary
Dedicated and detail oriented worker with over 5 years of experience in customer service and a proven ability to manage customer interactions, resolve issues, and ensure satisfaction. Adept at working in fast-paced environments, handling diverse tasks, and maintaining organizational standards. Seeking to apply my problem-solving skills and customer-focused approach to a dynamic role.
Overview
3
3
years of professional experience
Work History
Associate
Kroger
Jefferson, GA
01.2023 - Current
- Delivered top notch customer service by assisting with product inquiries, locating items, and processing transactions efficiently
- Addressed and resolved customer concerns professionally, ensuring high levels of satisfaction
- Maintained a safe and organized workspace in compliance with company health and safety policies
- Accurately selected and prepared products for online customer orders, ensuring timely and precise fulfillment
- Provided seamless customer experiences by answering phone inquiries and resolving order issues
- Adhered to strict sanitary guidelines and maintained the cleanliness of the work environment
Associate
Readerlink
Winder
06.2022 - 10.2022
- Systematically picked, packed, and labeled merchandise to fulfill orders efficiently
- Operated safely in an environment with moving machinery, ensuring compliance with OSHA standards
- Maintained a clean and organized warehouse space to support operational goals
Hostess
El Real
Winder
03.2022 - 05.2022
- Managed in-person and telephone guest inquiries, customer service requests, and reservations
- Answered customer questions about hours, seating and menu information
- Assigned patrons to tables suitable for needs and restaurant section rotation
- Balanced online, in-person, and DoorDash orders in a timely manner
Education
High School -
Apalachee High School
Winder05.2022
Skills
- Customer Service and Communication
- Problem-Solving and Conflict Resolution
- Organizational and Time Management
- Computer Proficiency (eg, Order Fulfillment Systems)
- Bilingual Communication: English (fluent), Spanish (intermediate)
Timeline
Associate
Kroger
01.2023 - Current
Associate
Readerlink
06.2022 - 10.2022
Hostess
El Real
03.2022 - 05.2022
High School -
Apalachee High School
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