Olivia Brooks

Handled monetary transactions, customer service, front of house, handled cash and card transactions, problem solving

• Greeted customers and offered assistance for increased customer satisfaction.
• Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
• Developed and implemented strategies to increase customer satisfaction and engagement.
• Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
• Contributed to salon''s social media presence by capturing high-quality before-and-after photos of client transformations.
• Answered phone calls professionally, scheduling appointments efficiently to maximize stylist availability.
• Assisted stylists with various tasks, ensuring efficient salon operations and a smooth workflow.
• Attended ongoing training sessions to stay current on industry trends and improve knowledge of salon products and services.
• Prepared hair color mixtures accurately, resulting in consistent client satisfaction with color results.
• Educated clients on proper hair care techniques tailored to their specific needs, promoting healthier hair maintenance habits.
• Ensured all tools were properly sanitized between uses, maintaining strict adherence to hygiene standards for client safety.
• Received positive feedback from clients for excellent shampooing techniques that promoted relaxation and comfort.
• Accommodated walk-in clients efficiently without disrupting pre-scheduled appointments or compromising service quality.
• Handled client concerns professionally, resolving issues promptly while preserving the reputation of the salon.
• Supported salon marketing efforts by distributing promotional materials and engaging in local community events.
• Helped prepare clients for hair service.
• Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
• Assisted hair stylists with colorwork by applying base colors and toners.
• Prepared and mixed color formulas for clients' hair.
• Recorded notes for future reference about customer preferences and services delivered.
• Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
• Massaged clients' scalp during shampoos.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.