Olivia Brown
Baton Rouge,LA
Summary
Hardworking Hostess offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.
Productive Package Handler experienced in transporting materials in warehouse settings. Recognized for accuracy in documentation and shipping coordination. Versed in using hand-held scanners for tracking and preparing high volume of packages for speedy delivery.
Overview
2
2
years of professional experience
Work History
Host
Boulevard Bistro
New Orleans, LA
09.2023 - 09.2024
- Greeted guests and gathered information to seat groups or place on waitlist.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Provided excellent customer service by anticipating customer needs.
- Managed incoming calls during busy shifts.
- Took reservations over phone and in person.
- Greeted guests upon arrival and provided them with menus.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Answered telephone to provide dining information and take reservations.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Provided customers with accurate wait times and monitored waiting list.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Contributed to team efforts by accomplishing related tasks as needed.
- Assisted servers in seating guests by escorting them to their tables.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Processed payments from customers using a POS system.
- Notified server after seating parties in section to facilitate prompt service.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Greeted customers, answered questions and recommended specials to increase profits.
- Answered phones promptly to record and confirm reservations.
Package Handler
Amazon
New Orleans, LA
09.2023 - 12.2023
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Sorted packages to appropriate slide, line or belt for final distribution.
- Organized packages according to type, size, destination, and other specifications.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Stacked boxes onto pallets in an efficient manner.
- Inspected packages for damages or defects and recorded any issues found.
- Assisted in training new employees on package handling processes.
- Maintained a clean work environment by removing debris from the loading dock area.
- Labeled parcels accurately according to company guidelines.
- Resolved conveyor system issues by clearing jams and blockages.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Assisted in loading delivery trucks with prepared packages.
- Palletized boxes to increase movement and shipment efficiency.
Package Handler
Amazon
Appling, GA
10.2022 - 04.2023
- Assisted in loading delivery trucks with prepared packages.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Sorted packages to appropriate slide, line or belt for final distribution.
- Organized packages according to type, size, destination, and other specifications.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Stacked boxes onto pallets in an efficient manner.
- Inspected packages for damages or defects and recorded any issues found.
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Assisted in training new employees on package handling processes.
- Maintained a clean work environment by removing debris from the loading dock area.
- Loaded completed orders on pallets according to delivery numbers.
- Resolved conveyor system issues by clearing jams and blockages.
- Collaborated with team members on tasks such as sorting mail into designated bins.
- Palletized boxes to increase movement and shipment efficiency.
- Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
Education
Bachelor of Science - Agricultural Business
Southern University And A & M College
Baton Rouge, LA01-2026
Associate of Applied Science - Business
Georgia Military College - Milledgeville
Milledgeville, GA12-2023
Skills
- Team Collaboration
- Reservations Management
- Telephone Reception
- Server Support
- Package Loading
- Warehouse Safety
- Heavy Lifting
Affiliations
- Collaborative Storytelling
- Art
- Baking
Languages
French
Limited
Timeline
Host
Boulevard Bistro
09.2023 - 09.2024
Package Handler
Amazon
09.2023 - 12.2023
Package Handler
Amazon
10.2022 - 04.2023
Bachelor of Science - Agricultural Business
Southern University And A & M College
Associate of Applied Science - Business
Georgia Military College - Milledgeville
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