Olivia Brumbalough
Parma,OH
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Studio Di Colibri, 3 Little Birds Photography and Outback Steakhouse. Proven ability to enhance guest satisfaction through effective relationship management and multitasking. Adept in inventory management and cash handling, consistently delivering high-quality service and fostering loyalty among customers.
Diligent hard working with a solid background in providing exceptional customer service in high-paced environments.
Effectively managed weddings and photography events and collaborated with other professionals to ensure smooth operations and satisfied clientele.
Demonstrated strong multitasking abilities and attention to detail, ensuring seamless experiences at all positions held and maintained.
Overview
4
4
years of professional experience
Work History
Server /Front of House Employee
Outback Steakhouse
Parma, Ohio
12.2024 - Current
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Managed multi-table sections efficiently, ensuring timely order delivery and accurate billing.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions effectively.
- Delivered exceptional customer service in fast-paced dining environment.
- Managed food and beverage orders accurately to enhance guest satisfaction.
- Trained and mentored new team members on service standards and procedures.
- Resolved customer complaints effectively, maintaining a positive dining experience.
- Implemented inventory management practices to reduce waste and improve efficiency.
- Streamlined workflow processes to enhance team performance during peak hours.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Associate Photographer
3 Little Birds Photography LLC
Olmsted Township Ohio
01.2023 - Current
- Captured high-quality images for various events, ensuring client satisfaction and brand consistency.
- Collaborated with clients to understand their vision, delivering tailored photography services.
- Managed post-production processes, including editing and retouching images using Adobe Photoshop and Lightroom.
- Executed lighting setups and composition techniques to enhance photographic outcomes in diverse environments.
- Coordinated logistics for photo shoots, including location scouting and equipment preparation for optimal results.
- Assisted in developing marketing materials showcasing photography portfolio across social media platforms.
Lead Photographer
Studio Di Colibri LLC
Cleveland, OH
04.2022 - Current
- Led creative direction for photography projects, ensuring alignment with client vision and brand identity.
- Mentored junior photographers, enhancing skill development and fostering collaborative team environment.
- Established strong relationships with vendors, securing optimal rates for equipment rental and studio services.
- Conducted post-production editing utilizing industry-standard software to enhance visual appeal and maintain consistency.
- Collaborated with clients to conceptualize and plan photo shoots, translating ideas into compelling visual narratives.
- Balanced multiple projects simultaneously while maintaining strict adherence to deadlines and quality standards.
- Delivered outstanding customer service by addressing concerns promptly and ensuring final products exceeded client expectations.
- Collaborated effectively with fellow photographers during large-scale events to ensure seamless coverage from multiple angles.
- Managed pre-production tasks such as location scouting, equipment preparation, and conceptualization of creative ideas.
- Maintained up-to-date knowledge of industry trends and technology advancements through continuing education opportunities.
- Consistently received positive feedback from clients regarding professionalism, creativity, and overall quality of work delivered.
- Built a strong portfolio showcasing diverse photography styles, resulting in increased bookings and referrals.
- Developed and implemented efficient workflow processes, improving project turnaround times by optimizing resource allocation.
- Executed high-quality photography sessions using advanced techniques and equipment to meet diverse client needs.
Sales Associate
Spirit Halloween Store
Cleveland, OH
08.2023 - 08.2024
- Delivered exceptional customer service, enhancing overall shopping experience and fostering brand loyalty.
- Managed inventory levels through effective stock organization and product displays, ensuring optimal store presentation.
- Trained new associates on sales techniques and operational procedures to maintain high-performance standards.
- Collaborated with team members to execute promotional events, driving increased foot traffic and sales volume.
- Collaborated with management to optimize store layout for increased foot traffic and sales efficiency.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
High School Diploma -
Normandy Cosmetology Program
Seven Hills, OHHigh School Diploma -
Normandy High School
Seven Hills Ohio 05-2025
Cosmetology
Ohio State Cosmetology And Barber Board
Ohio05-2025
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Safe food handling
- Cleanliness standards
- Food running
- Team collaboration
- Supply restocking
- Quality control
- Point of sale operation
- Relationship management
- Inventory management
- Foreign language proficiency
- Multitasking and organization
- Positive guest interactions
Timeline
Server /Front of House Employee
Outback Steakhouse
12.2024 - Current
Sales Associate
Spirit Halloween Store
08.2023 - 08.2024
Associate Photographer
3 Little Birds Photography LLC
01.2023 - Current
Lead Photographer
Studio Di Colibri LLC
04.2022 - Current
High School Diploma -
Normandy Cosmetology Program
High School Diploma -
Normandy High School
Cosmetology
Ohio State Cosmetology And Barber Board