Olivia Burnam
MIDLOTHIAN,VA
Summary
Ambitious and motivated sophomore at George Mason University pursuing a degree in Business Finance, eager to apply classroom knowledge and develop practical skills in financial analysis, investment strategies, and corporate finance. Seeking an internship or entry-level opportunity where I can contribute to a dynamic team, gain hands-on experience, and continue growing both personally and professionally.
Overview
4
4
years of professional experience
Work History
Coach
KidStrong
01.2024 - Current
- Lead high-energy coaching sessions for children ages walking to 11, focusing on physical and cognitive development
- Collaborate with parents to discuss progress and provide feedback on their child's growth
- Maintain a positive and motivating environment while fostering teamwork and building confidence in children
- Apply knowledge of body mechanics and exercise techniques to ensure safe and effective coaching practices
- Actively mentor and engage children, helping them achieve developmental milestones
- Assessed individual strengths and weaknesses to tailor coaching approach
- Utilized feedback and evaluations to continuously improve coaching techniques
- Demonstrated strong communication and interpersonal skills in coaching interactions
- Managed client relationships and provided ongoing support and guidance
Hostess
Cracker Barrel
03.2022 - 07.2022
- Managed seating arrangements and facilitated smooth dining operations during peak hours
- Welcomed guests with a warm demeanor and efficiently coordinated seating for large parties
- Addressed guest concerns promptly, ensuring a positive dining experience for all
- Provided excellent customer service and greeted guests in a friendly manner for 3 years
- Scheduled reservations and coordinated seating arrangements in a fast-paced dining environment for 4 years
- Assisted with menu recommendations and special requests for customers to enhance their dining experience for 5 years
- Maintained cleanliness and organization of the hostess station and dining area for 2 years
- Collaborated with servers and kitchen staff to ensure smooth workflow and timely seating for guests for 3 years
- Resolved customer complaints and issues promptly to ensure customer satisfaction and retention for 4 years
- Trained new hostess staff on restaurant procedures and guest service standards for 2 years
Shift Lead
Tropical Smoothie Cafe
02.2021 - 01.2022
- Supervised team members to meet daily goals and maintain smooth operations across three stations
- Trained new hires on company protocols and fostered a collaborative team environment
- Delivered exceptional customer service, ensuring a fast and professional experience for all patrons
- Effectively managed high-pressure shifts and resolved issues with efficiency and poise
- Provided excellent customer service by addressing and resolving customer inquiries and complaints
- Trained new employees on company procedures and product knowledge
- Implemented sales strategies to increase revenue and meet targets
- Maintained a clean and organized store environment to enhance the customer shopping experience
Education
Advanced High School Diploma -
Clover Hill High School
Bachelor of Science - Finance
George Mason University
Fairfax, VA05.2027
Skills
- Time Management and Organizational Skills
- Strong Interpersonal and Communication Skills
- Problem-Solving and Critical Thinking
- Leadership and Team work
- Adaptability and Mentorship
- Task delegation
- Production leadership
- Service prioritization
Extra-Curricular Activities
Richmond Kickers Club Elite Soccer Team, 2012 - 2023 Clover Hill High School Varsity Soccer, 2019 - 2023
Awards
Principal Award, 2023
Timeline
Coach
KidStrong
01.2024 - Current
Hostess
Cracker Barrel
03.2022 - 07.2022
Shift Lead
Tropical Smoothie Cafe
02.2021 - 01.2022
Advanced High School Diploma -
Clover Hill High School
Bachelor of Science - Finance
George Mason University
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