Olivia Burton
Toledo,OH
Summary
Reliable professional with a versatile background in various service roles. Strong attention to detail and time management skills drive efficiency and quality in all tasks. Committed to delivering exceptional customer experiences and maintaining high operational standards.
Overview
10
10
years of professional experience
Work History
Transcriptionist
Rev
NA
05.2024 - 02.2026
- Transcribed audio files with high accuracy and attention to detail.
- Utilized industry-standard transcription software to streamline workflow.
- Reviewed and edited transcripts for clarity and precision.
- Collaborated with team members to ensure project deadlines were met.
Sandwich Artist
Subway
Toledo, OH
08.2023 - 01.2024
- Prepared sandwiches according to customer specifications, ensuring quality and presentation.
- Maintained cleanliness and organization of work area, adhering to health and safety standards.
- Assisted in inventory management, tracking stock levels to ensure availability of ingredients.
- Provided exceptional customer service, addressing inquiries and resolving issues effectively.
House Keeping
Country Inns & Suites By Radisson
Maumee, OH
04.2023 - 08.2023
- Maintained visual and housekeeping standards to create brand experience unique to Build-a-Bear Workshops.
- Handled guest complaints about housekeeping services and referred problems to management.
- Maintained clean and safe living spaces for patients by performing light housekeeping duties regularly.
- Promoted environmentally friendly practices within the housekeeping department by conserving resources whenever possible.
Handy Man
HMC
Prince Frederick, MD
04.2021 - 01.2023
- Performed general maintenance tasks, including plumbing, electrical work, and carpentry.
- Conducted safety inspections to ensure compliance with regulations and standards.
- Resolved customer service inquiries by providing timely and effective solutions.
- Collaborated with team members to complete projects efficiently and on schedule.
Cashier/Sandwich Artist
Burchmart/Subway
Mechanicsville, MD
05.2020 - 02.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced daily sales reports.
- Assisted customers with inquiries, ensuring positive shopping experiences.
- Crafted customized sandwiches according to customer specifications, ensuring freshness and quality.
- Maintained cleanliness and organization of food preparation areas in compliance with health regulations.
Kitchen Cook
The Action Lounge
Leonardtown, MD
09.2019 - 04.2020
- Prepared and cooked menu items according to established recipes and standards.
- Collaborated with kitchen staff to ensure timely meal service during peak hours.
- Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
- Assisted in training new kitchen staff on food preparation techniques and operational procedures.
Cook/server
Buckets Sports Bar
Lusby, MD
02.2019 - 10.2019
- Prepared and cooked menu items according to established recipes and quality standards.
- Managed inventory levels, ensuring timely restocking of ingredients and supplies.
- Trained new staff on kitchen procedures, equipment safety, and food handling protocols.
- Streamlined food preparation processes, reducing wait times for customers during peak hours.
Cashier
Ledos Pizza
Lusby, MD
08.2018 - 06.2019
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Managed cash drawer, ensuring balanced transactions and adherence to cash handling procedures.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Trained new cashiers on operational procedures and customer service standards.
Decorator/Cashier/Barista
Dunkin Donuts & Baskin Robbins
Lusby, MD
09.2016 - 07.2018
- Designed and arranged visually appealing product displays to enhance customer experience.
- Crafted high-quality beverages to meet customer preferences and maintain satisfaction.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
Crew Member
McDonalds
Solomons, MD
12.2015 - 09.2016
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and loyalty.
- Operated kitchen equipment efficiently, maintaining safety and hygiene standards consistently.
- Collaborated with team members to streamline order processing and improve service speed.
- Assisted in training new crew members on operational procedures and customer interaction techniques.
- Took orders, prepared meals, and collected payments.
Education
No Degree - General Studies
College of Southern Maryland
Prince Fredrick, MDHigh School Diploma -
Patuxent High School
Lusby, MD05-2018
Skills
- Customer service
- Reliability and punctuality
- Patience and composure
- Inventory and stocking
- Teamwork and collaboration
- Friendly, positive attitude
- Attention to detail
- Time management
- Flexible and adaptable
Timeline
Transcriptionist
Rev
05.2024 - 02.2026
Sandwich Artist
Subway
08.2023 - 01.2024
House Keeping
Country Inns & Suites By Radisson
04.2023 - 08.2023
Handy Man
HMC
04.2021 - 01.2023
Cashier/Sandwich Artist
Burchmart/Subway
05.2020 - 02.2021
Kitchen Cook
The Action Lounge
09.2019 - 04.2020
Cook/server
Buckets Sports Bar
02.2019 - 10.2019
Cashier
Ledos Pizza
08.2018 - 06.2019
Decorator/Cashier/Barista
Dunkin Donuts & Baskin Robbins
09.2016 - 07.2018
Crew Member
McDonalds
12.2015 - 09.2016
No Degree - General Studies
College of Southern Maryland
High School Diploma -
Patuxent High School