Results-driven professional with a proven track record in team leadership, customer service, and operational management. Adept at supervising staff, improving processes, resolving customer issues, and maintaining high standards of service and efficiency. Seeking to leverage my experience in management and client relations to contribute to a dynamic corporate environment.
•Provided pest control services to residential and commercial clients, identifying and resolving pest-related issues effectively and professionally.
• Built strong relationships with clients by providing tailored pest management solutions and offering expert advice, leading to a 30% increase in repeat business.
• Managed daily service schedules and ensured timely arrival to client sites, contributing to an overall 95% on-time service rate.
• Ensured compliance with health and safety regulations, maintaining a clean work environment and a perfect safety record.
•Supervised and led a team of 10-20 staff members, ensuring smooth operations during shifts and maintaining high customer service standards.
• Trained, mentored, and developed new employees, resulting in a 15% improvement in team productivity and performance.
• Coordinated staff schedules, ensuring adequate coverage during peak hours while optimizing labor costs.
• Maintained health and safety standards, ensuring compliance with company policies and local regulations.
• House Painting & Exterior Maintenance:
• Paint residential and commercial buildings, including walls, trim, and fences, to maintain property aesthetics.
• Prepare surfaces for painting by sanding, scraping, and priming as necessary.
• Perform minor repairs on painted surfaces, such as filling holes or cracks.
• Lawn Care & Landscaping:
• Mow lawns, edge walkways, and trim bushes to ensure properties maintain a neat and tidy appearance.
• Blow and collect leaves, debris, and branches from property grounds, ensuring the area is clean and safe for tenants and visitors.
Leadership & Team Management
Problem-Solving & Conflict Resolution
Customer Service & Client Relations
Time Management & Organizational Skills
Inventory Management & Cost Control
Training & Staff Development
Operational Efficiency & Process Improvement
Adaptability & Quick Learning
Georgia Department of Agriculture license (GDA)
I currently live in Rome, Georgia, but I am looking to relocate.
Georgia Department of Agriculture license (GDA)