Olivia Camburn
Chelsea,MI
Summary
Highly efficient and friendly bartender with a strong foundation in mixology, demonstrating a refined knowledge of common drinks and beers. Excels in fast-paced environments, managing a busy bar with ease and precision. Proven expertise in handling cash transactions and ensuring accurate drawer balances at the end of each night. Possesses exceptional interpersonal skills, fostering positive connections with patrons. Easy to get along with, creating a welcoming and enjoyable atmosphere. Experienced in ID verification, adept at spotting fake IDs without the need for props like scanners or black lights. Adaptable team player who remains composed under pressure and values creating a memorable customer experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server and Bartender
Cleary’s Pub
05.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Mixologist
Ugly Dog Distillery
01.2024 - 05.2024
- Demonstrated ability to mix and serve alcoholic beverages according to established recipes, using knowledge of ingredients and mixing techniques
- Developed creative drink menus with new cocktail ideas on a regular basis
- Successfully trained new bartenders on standard operating procedures and safety protocols
- Performed daily restocking of bar supplies, including liquor, beer, wine, and garnishes
- Practiced responsible alcohol service by verifying age identification cards for customers
- Inspected glassware prior to use ensuring no chips or cracks were present before serving drinks
- Assisted customers with drink menu selections based on their individual tastes and preferences
- Followed bar recipes to deliver consistent drink quality and control costs
- Sliced and pitted fruit for garnishing drinks
- Mixed liquor, soda, and bitters to prepare cocktails and other drinks
- Answered questions about menu selections and made recommendations
Bartender
He'll saloon
09.2021 - 11.2023
- Developed strong working relationships with customers and staff
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor
- Kept bar organized and clean during busy hours
- Handled cash drawer accurately throughout shift including opening and closing out register each day
- Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner
- Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences
- Completed POS transactions, returning currency, coin, and payment cards to patrons
- Checked customer identification to verify age requirements for alcohol purchases
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
- Trained new staff on proper bartending techniques including mixing drinks, pouring beer, stocking liquor shelves and handling cash transactions
- Trained and mentored new team members in proper bar operations
- Crafted specialty cocktails according to customer specifications
- Utilized strong salesmanship skills to upsell drinks and appetizers
Crew Member
Dairy Queen
03.2021 - 09.2021
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction
- Performed cashier duties such as accepting payments, issuing change, and counting money back to customers
- Coordinated with other crew members to complete assigned tasks quickly and effectively
- Cross-trained in multiple positions within the store as needed
- Completed all store opening and closing procedures
- Restocked shelves with merchandise throughout shift
- Prepared food items following established recipes and safety guidelines
Retail Sales Associate
The painted trout
04.2018 - 02.2020
- Gained experience in customer service, resolving customer complaints and inquiries with a positive attitude
- Greeted customers and engaged in conversation to assess needs
- Provided friendly and knowledgeable assistance to customers on the sales floor
- Cleaned and organized sales floor in accordance with company merchandising standards
- Performed daily opening and closing procedures such as counting money in the cash drawer and setting up the store for business
- Used POS system to process sales and refund transactions
- Resolved customer disputes quickly while maintaining professionalism at all times
- Utilized problem solving techniques for difficult transactions or returns
Education
High School Diploma - undefined
Chelsea High School
Chelsea, MI06.2022
Skills
- Professional Appearance
- Alcohol Awareness
- Decision Making
- Stress Management
- Team Player Attitude
- Conflict Resolution
- Garnishing Drinks
- Strong Multitasking
- Problem Solving
- Menu Knowledge
- Customer Service Expertise
- Glassware Knowledge
- Bar Equipment Familiarity
- Cleanliness and Hygiene
Certification
Tips certification
Timeline
Server and Bartender
Cleary’s Pub
05.2024 - Current
Mixologist
Ugly Dog Distillery
01.2024 - 05.2024
Bartender
He'll saloon
09.2021 - 11.2023
Crew Member
Dairy Queen
03.2021 - 09.2021
Retail Sales Associate
The painted trout
04.2018 - 02.2020
High School Diploma - undefined
Chelsea High School
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