Olivia Campos
Rowlett
Summary
Detail-oriented professional with strong customer service skills and bilingual communication. Experienced in managing front desk operations and processing payments, ensuring exceptional client experiences.
Overview
11
11
years of professional experience
Work History
Front Desk Monitor
Wylie Recreation
Wylie
01.2011 - 05.2018
- Greeted visitors and provided information about facility programs and services.
- Managed front desk operations, including check-ins and inquiries.
- Maintained confidentiality of sensitive information at all times.
- Answered incoming calls, responded to inquiries, transferred calls to appropriate personnel or departments.
- Processed payments from customers using a cash register or credit card machine.
- Greeted visitors and guests, provided information regarding the facility and services offered.
Sales Associate
Macy's
Garland
04.2007 - 03.2011
- Greeted customers and provided exceptional customer service.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Used technology resources to assist customers in locating and selecting items.
- Processed returns, exchanges, and refunds in accordance with company policies.
Education
High School Diploma -
Lewisville High School
Lewisville, TX05-2004
Skills
- Customer service
- Membership renewals
- Credit and cash payments
- Fluent in English and Spanish
- Order processing
- Exceeds sales goals
- Credit card processing
- Client relationship building
Timeline
Front Desk Monitor
Wylie Recreation
01.2011 - 05.2018
Sales Associate
Macy's
04.2007 - 03.2011
High School Diploma -
Lewisville High School