Olivia Castillo
Gainesville,FL
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Piola Restaurant. Proven ability to enhance customer satisfaction through effective teamwork and quick learning. Adept at maintaining cleanliness and organization, ensuring a safe and welcoming environment for all patrons. Professional hospitality expert prepared to excel in guest relations and service excellence. Skilled in managing reservations, greeting guests warmly, and maintaining organized front-of-house environment. Strong emphasis on teamwork, adaptability, and delivering consistent, high-quality results. Exceptional communication, multitasking abilities, and positive attitude ensure welcoming and efficient experience for all guests.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
Padrino's Restaurant
Plantation, FL
06.2025 - 08.2025
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
Food Runner
Piola Restaurant
Miami Beach, FL
03.2024 - 03.2025
- Answered customer questions about product availability.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
Beauty Assistant
Julieth Rave Aesthetics
Miramar, FL
02.2022 - 01.2023
- Learned company policies and procedures to provide accurate information to customers.
- Collaborated with colleagues to streamline operations and reduce wait times for customers.
- Contributed to training new staff on customer service protocols and best practices.
- Adapted quickly to changing priorities, ensuring consistent support during peak business hours.
- Maintained clean and organized work environment to maintain customer safety.
Customer Service Assistant
Bunch of Flowers To Go
Miami Gardens, FL
02.2021 - 01.2022
- Assisted customers with inquiries and product information, enhancing overall satisfaction.
- Processed transactions accurately using point-of-sale systems to ensure efficient customer service.
- Supported team members in resolving customer complaints, fostering a collaborative work environment.
- Maintained organized product displays to promote sales and improve the shopping experience.
Education
Western High School
Davie, FL06.2025
Skills
- Quick learner
- Teamwork and collaboration
- Strong work ethic
- Time management
- Bussing tables
- Customer service
- Cleaning and sanitizing
- Restaurant etiquette
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Restaurant Hostess
Padrino's Restaurant
06.2025 - 08.2025
Food Runner
Piola Restaurant
03.2024 - 03.2025
Beauty Assistant
Julieth Rave Aesthetics
02.2022 - 01.2023
Customer Service Assistant
Bunch of Flowers To Go
02.2021 - 01.2022
Western High School