Olivia Catalano

• Operated cash register or POS system to receive payment by cash, check and credit card
• Accepted cash and credit card payments, issued receipts and provided change
• Answered customer questions and provided store information
• Delivered high level of customer service to patrons using active listening and engagement skills
• Helped customers find specific products, answered questions and offered product advice
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity
• Trained new team members in cash register operation, stock procedures and customer services
• Preserved appearance of store by arranging and replenishing displays and merchandise racks
• Verified customer age requirement for alcohol or tobacco purchases.

• Packaged and labeled baked goods with accurate descriptions and ingredients
• Utilized measuring instruments, commercial-grade mixers and ovens to bake cakes and pastries
• Inspected baking equipment in accordance with cleanliness and safety standards
• Oversaw baking and cooking training to assist new staff members in professional development
• Finished baked goods with glazes, icings and other toppings
• Met with customers to discuss needed bakery items and take orders.

• collaborate to organize our team schedule

• place orders of shipments and unload shipments

• performing Opening and closing duties as well making sure my team is operating smoothly.

• counting the drawer when opening or closing .

• making sure retail is fully stock in the correct placements .

• prepping and leading with my team to discuss improvements and faults to ensure service is excellent .