Olivia Charletta
Manahawkin,NJ
Summary
Professional with solid experience and well-prepared for academic endeavors. Skilled in research, time management, and critical thinking, with strong focus on achieving measurable results. Reliable and driven, bringing proactive approach to all tasks and responsibilities. I offers strong work ethic and use organizational and team collaboration skills to improve processes. Effective Student committed to learning, developing skills in Human Services and team contribution.
Overview
7
7
years of professional experience
Work History
Shift Leader
Playa Bowls TR Plaza
09.2025 - Current
- Supervised daily operations to ensure efficient workflow and high-quality service delivery.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols, especially because we are Kosher certified.
- Resolved customer inquiries and complaints promptly to ensure satisfaction and loyalty.
- Trained new employees and delegated daily tasks and responsibilities.
Shift Leader
Playa Bowls
05.2019 - Current
- Supervised daily operations to ensure efficient workflow and high-quality service delivery.
- Trained new team members on operational procedures and customer service standards.
- Managed inventory levels, in the food truck restocking supplies to maintain optimal product availability.
- Trained new employees and delegated daily tasks and responsibilities.
Intern
Briezy Path Counseling
01.2025 - 05.2025
- Supported therapists by organizing files and managing documents.
- Completed special trainings related to counseling.
- Completed a training for the Traumatic Loss Coalition.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Boba Barista
Comma Cafe
09.2024 - 05.2025
- Prepared and served a variety of boba drinks, teas, smoothies, and coffee drinks with attention to customer preferences.
- Maintained cleanliness and organization of workspace to ensure compliance with health regulations.
- Collaborated with team members to optimize workflow during peak hours for improved customer service.
- Cleaned counters, machines, utensils, and seating areas daily.
Intern
Anchor Therapy, LLC
08.2023 - 12.2023
- Developed resource materials to support clients' mental health education and awareness
- Wrote blogs related to mental health and mental health management.
- Participated in sessions and listened to therapists actively and confidentially discussing client's and how to communicate with them.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Education
Education And Human Development Bachelor's Degree - Human Services
University of Delaware
Newark, Delaware, DE05-2025
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer and Client service focus
- Strong verbal and written communication
- Computer skills
- Interpersonal and social skills
- Professionalism and etiquette
Timeline
Shift Leader
Playa Bowls TR Plaza
09.2025 - Current
Intern
Briezy Path Counseling
01.2025 - 05.2025
Boba Barista
Comma Cafe
09.2024 - 05.2025
Intern
Anchor Therapy, LLC
08.2023 - 12.2023
Shift Leader
Playa Bowls
05.2019 - Current
Education And Human Development Bachelor's Degree - Human Services
University of Delaware