Kelly Reese
Manahawkin,NJ
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Harvey Cedars Shellfish Company. Proven ability to enhance guest engagement and streamline high-volume dining experiences. Recognized for attention to detail and professionalism, consistently creating memorable moments through effective teamwork and menu memorization.
Diligent server with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Server
Foodies
09.2024 - Current
- Delivered exceptional service to guests, ensuring satisfaction and timely food presentation.
- Managed setup and breakdown of catering events, maintaining efficient workflows and cleanliness.
- Led a team during high-volume events, coordinating tasks to enhance service efficiency.
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Provided friendly, courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Received positive feedback from clients regarding attention to detail, promptness, and overall professionalism during catered events.
- Arranged linens and table settings according to seating plan and event theme.
- Supported the creation of memorable experiences for guests by delivering exceptional tableside service at weddings, corporate events, and private parties.
Server
Harvey Cedars Shellfish Company
05.2018 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Trained new staff on menu offerings and customer interaction best practices.
- Collaborated with kitchen staff to streamline order preparation and enhance service speed.
- Resolved customer concerns promptly, maintaining positive dining experiences.
- Assisted in inventory management, tracking stock levels and placing orders as needed.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Contributed to inventory management by monitoring stock levels.
Teacher
Stafford Township School District
09.2000 - Current
- Developed and implemented engaging lesson plans aligned with curriculum standards.
- Integrated technology into classroom instruction to enhance student learning experiences.
- Facilitated collaborative learning environments to promote student engagement and participation.
- Assessed student progress through various evaluation methods, ensuring academic growth and improvement.
Education
Bachelor of Science - Education
Green Mountain College
Poultney, VT05-2000
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Hospitality service expertise
- Menu memorization
- High volume dining
- Guest seating
Accomplishments
- Named "Teacher of the Year" at McKinley Avenue Elementary School 2013-2014.
- Running Club instructor to first and second graders. 2021-current
Certification
National Board Certification in Literacy. 2010-Current
Timeline
Server
Foodies
09.2024 - Current
Server
Harvey Cedars Shellfish Company
05.2018 - Current
Teacher
Stafford Township School District
09.2000 - Current
Bachelor of Science - Education
Green Mountain College