Olivia Coelho
Milford,PA
Summary
Proven in enhancing customer experiences at The Reserve, adept in both guest engagement and efficient organization. Excelled in roles requiring patience and empathy, significantly improving guest satisfaction. Skilled in cash transactions, inventory management, and customer service from experience at Dollar General Store and Key Food Supermarket. Provides a safe and reliable environment for children. Demonstrates a keen ability to meet business needs with determination and accuracy.
Overview
4
4
years of professional experience
Work History
Hostess/Server Assistant/Dishwasher
The Reserve
05.2024 - Current
- Greeted customers warmly upon arrival and provided information on hours, seating arrangements, and menu options.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Helped back of house/kitchen staff with cleaning, organizing, and prepping for service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
Childcare/Housekeeper
The Beston Family
06.2023 - Current
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Made sure children were safe and monitored at all times.
- Tended to pets and house needs when parents were gone.
- Provided safe transportation for children to and from destinations.
Cashier
Dollar General Store
03.2023 - 06.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
Cashier
Key Food Supermarket
06.2020 - 07.2023
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Improved efficiency, organized checkout area for optimal workflow.
Education
Bachelor of Arts - Fine Arts
SUNY New Paltz
New Paltz, NY05.2027
Skills
- Customer Service
- Guest Engagement
- Complaint Handling
- Patience and Empathy
- Greeting guests
Timeline
Hostess/Server Assistant/Dishwasher
The Reserve
05.2024 - Current
Childcare/Housekeeper
The Beston Family
06.2023 - Current
Cashier
Dollar General Store
03.2023 - 06.2023
Cashier
Key Food Supermarket
06.2020 - 07.2023
Bachelor of Arts - Fine Arts
SUNY New Paltz
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