Summary
Overview
Work History
Education
Skills
Affiliations
Interests
Timeline
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Olivia Conner

Kansas City,MO

Summary

Driven professional with a proven track record at Scooters Coffee Shop, enhancing customer satisfaction and team productivity through exceptional hospitality service and organizational skills. Excelled in multitasking and conflict resolution, significantly contributing to a positive and efficient work environment. Demonstrates leadership and excellent communication, adept at fostering customer loyalty and streamlining operations.

Overview

2
2
years of professional experience

Work History

Barista

Scooters Coffee Shop
05.2024 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.

Front Desk Manager and Order Fulfillment Lead

WERQ Dance Studio
04.2023 - 01.2024
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Responded to telephone, email and in-person inquiries regarding reservations, studio information and guest concerns.
  • Packed and shipped orders nationally.

Education

St. Pius X High School
Kansas City, MO
05.2025

Skills

  • Team Leadership
  • Hospitality service expertise
  • Multitasking Abilities
  • Resolving Complaints
  • Organizational Skills
  • Excellent Communication
  • Conflict Resolution

Affiliations

  • National Honor Society

Interests

  • Participating in various activities, including [activity 1], [activity 2], and [activity 3]
  • Volunteering
  • Playing Sports
  • Team Sports

Timeline

Barista

Scooters Coffee Shop
05.2024 - Current

Front Desk Manager and Order Fulfillment Lead

WERQ Dance Studio
04.2023 - 01.2024

St. Pius X High School

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Olivia Conner