Olivia Constantino
Le Roy,NY
Summary
Dynamic and adaptable professional with a rich background in customer-facing roles. Excelled in high-pressure environments, demonstrating exceptional multitasking and problem-solving abilities. Proven track record in fostering team collaboration and enhancing hospitality service, supported by product knowledge and a commitment to outstanding customer service.
Overview
5
5
years of professional experience
Work History
Waitress
T.F. Browns
Batavia, NY
12.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Pizza Maker/Delivery Driver/Front Counter
Pizza 151
Le Roy, NY
05.2023 - Current
- Learned and memorized menu items and specials to provide accurate and up-to-date information to customers
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
- Trained and mentored staff members, fostering a positive work environment that encouraged teamwork and collaboration.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
Retail Worker
Target
Batavia, NY
10.2022 - 05.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
Amusement Park Employee
Darien Lake
Darien Center, NY
06.2019 - 08.2019
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
Education
High School Diploma -
Notre Dame High School
Batavia, NY06.2023
Skills
- Customer Service
- Strong Multitasking
- Problem Solving Abilities
- Team Collaboration
- Staff Training
- Adaptability and Flexibility
- Product and Service Knowledge
- Hospitality Service
Timeline
Waitress
T.F. Browns
12.2023 - Current
Pizza Maker/Delivery Driver/Front Counter
Pizza 151
05.2023 - Current
Retail Worker
Target
10.2022 - 05.2023
Amusement Park Employee
Darien Lake
06.2019 - 08.2019
High School Diploma -
Notre Dame High School