Summary
Overview
Work History
Education
Skills
Timeline
Generic

Olivia Cook

Michigan City,IN

Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.

Overview

2
2
years of professional experience

Work History

Barista Manager

Starbucks
08.2023 - 12.2023
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Designed and adjusted work schedules to meet business demands.

Sales Leader

Kohls
05.2023 - 08.2023
  • Coordinated solutions for new and existing customers to meet unmet needs and resolve various issues.
  • Monitored sales team performance and provided constructive feedback.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Assisted in development of monthly sales goals to motivate team and drive business objectives.
  • Developed and maintained knowledge of current sales and promotions.
  • Handled cash register operations and customer transactions to process payments.

Hostess

Olive Garden
05.2022 - 04.2023
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Seasonal Sales Associate

Kirklands
10.2021 - 01.2022
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

High School Diploma -

Hoosier Academy
Indianapolis, IN

Skills

  • Ordering Procedures
  • Menu Memorization
  • Food Preparation
  • Opening and Closing Duties
  • Cash Handling
  • Team Leadership
  • Product Sales
  • Customer Needs Assessment
  • Sales Development
  • Merchandising Understanding
  • Multi-Tasking Strength
  • Client Service

Timeline

Barista Manager

Starbucks
08.2023 - 12.2023

Sales Leader

Kohls
05.2023 - 08.2023

Hostess

Olive Garden
05.2022 - 04.2023

Seasonal Sales Associate

Kirklands
10.2021 - 01.2022

High School Diploma -

Hoosier Academy
Olivia Cook